----- Forwarded Message ----
From: "GARIN, RICARDO, ATTGNS" <rg6523-60p5jsuXm+c@public.gmane.org>
To: rgarin22-/E1597aS9LQAvxtiuMwx3w@public.gmane.org
Sent: Thursday, July 3, 2008 10:09:47 AM
Subject: FW: Outage Summary: William Grand Prix TT# 109774001 (Redditch)
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thanks,
Ricardo Garin
Jr.
Technical Account
Manager
Hosting Operations and
Application Services
Office:
770 750 7630
Mobile: 770 595 0806
This e-mail and any files transmitted with it are
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Any update?
Gary E. Opley
Client Service Manager - Hosting Operations
& Application Services
AT&T - Worldwide Customer Service (WCS)
Main Ofc: 770-750-3890
Remote Ofc: 770-887-8570
Mobile: 770-329-7914
opley-60p5jsuXm+c@public.gmane.org
This e-mail
and any files transmitted with it are AT&T property, are confidential, and
are intended solely for the use of the individual or entity to whom this email
is addressed. If you are not one of the named recipient(s), or otherwise have
reason to believe that you have received this message in error, please notify
the sender and delete this message immediately from this computer. Any other
uses, retention, dissemination, forwarding, printing, or copying of this e-mail
is strictly prohibited.
After the hostname change, network services has been
restarted and caused for the routing table to lost the proper default route.
There's nothing wrong in the MOP nor incomplete and
the recommendation is to "add checking of default route" -- network
properties like ip address, netmask, gateway, were not changed. Though a
network restart is needed for the hostname change. As I further check the
server this morning, i found there were 3 default routes that is configured on
the server - w111647lweb2003. I suspect that the 3rd
route had overridden the supposedly default route -
GATEWAY=195.33.56.142 which is the front-end. Hope
our other Linux TAMs can share their insights.
/etc/sysconfig/network-scripts/ifcfg-eth0
DEVICE=eth0
ONBOOT=no
BOOTPROTO=static
IPADDR=10.61.3.150
NETMASK=255.255.255.192
GATEWAY=10.61.3.129
HOSTNAME=w111647lweb2003
HWADDR=00:19:BB:CB:CE:F8
ETHTOOL_OPTS="speed
100 duplex full autoneg off"
cat
/etc/sysconfig/network-scripts/ifcfg-eth1
DEVICE=eth1
HWADDR=00:19:BB:CB:CE:FA
ONBOOT=yes
TYPE=Ethernet
IPADDR=195.33.56.131
NETMASK=255.255.255.240
GATEWAY=195.33.56.142
HOSTNAME=w111647lweb2003.attemea.net
ETHTOOL_OPTS="speed
100 duplex full autoneg off"
/etc/sysconfig/network-scripts/ifcfg-eth5
DEVICE=eth5
HWADDR=00:18:FE:80:01:40
ONBOOT=yes
TYPE=Ethernet
BOOTPROTO=static
IPADDR=10.2.1.1
NETMASK=255.255.255.240
GATEWAY=10.2.1.14
HOSTNAME=w111647lweb2003.attemea.net
ETHTOOL_OPTS="speed
100 duplex full autoneg off"
thanks,
Ricardo Garin
Jr.
Technical Account
Manager
Hosting Operations and
Application Services
Office:
770 750 7630
Mobile: 770 595 0806
This e-mail and any files transmitted with it are
AT&T property, are confidential, and are intended solely for the use of the
individual or entity to whom this email is addressed. If you are not one of the
named recipient(s), or otherwise have reason to believe that you have received
this message in error, please notify the sender and delete this message
immediately from this computer. Any other uses, retention, dissemination,
forwarding, printing, or copying of this e-mail is strictly prohibited.
Ricardo,
So it's probably my limited understanding.......but how
is it that the default network route would have been removed during this
change?
The summary points to a problem with the MOP/change -
however, I don't understand the relationship (if any).
Gary E. Opley
Client Service Manager - Hosting Operations
& Application Services
AT&T - Worldwide Customer Service (WCS)
Main Ofc: 770-750-3890
Remote Ofc: 770-887-8570
Mobile: 770-329-7914
opley-60p5jsuXm+c@public.gmane.org
This e-mail
and any files transmitted with it are AT&T property, are confidential, and
are intended solely for the use of the individual or entity to whom this email
is addressed. If you are not one of the named recipient(s), or otherwise have
reason to believe that you have received this message in error, please notify
the sender and delete this message immediately from this computer. Any other
uses, retention, dissemination, forwarding, printing, or copying of this e-mail
is strictly prohibited.
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AT&T
Proprietary Restricted Information.
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Do
Not Forward Outside of Hosting Operations & Applications Services
Organization.
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Deal
Name
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William Grand
Prix
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Date
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7/2/08
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Ticket
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109774001
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Severity
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1
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SLA
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Yes
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Duration
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12:47am-4:00am
ET
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Impact
%
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100
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Managed
Type
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SOSS
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Caused By
Change?
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Yes
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Asset
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WWW.ATTWILLIAMS.COM
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CFN
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1:08am
ET
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Reason for
CFN Miss
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Cfnmet (Ticket popped at 12:47
but change is still ongoing until 1am)
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Problem
Description
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www.attwilliams.com was
unavailable due to a missing default route. Added default route to restore
service. Root Cause is due to change.
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Issue…
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Receive an URL down
alarm.
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Customer
Impact…
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Customer's URL is not
accessible.
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Resolution
Summary…
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Network and MSS reported no
issue with their domain. Since ILO and SSH access are impeded by the issue
at Redditch , IDC Tech is engaged to
provide on-site assistance. TAM discovered default route is missing from
routing table. Default route is added and URL is
accessible.
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Root
Cause…
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Default route missing after
network service is restarted during
Vantive#1790131.
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Action
Items…
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1. Need to establish why
default route is missing after network service is restarted. (TAM)
2.
Need to include default route check as part of the MOP in future similar
change. (TAM)
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. I just tried
out gnome-terminal. It doesn't have the slowly glowing on the taskbar
behavior, so that's my backup solution, if no other solution comes
up here.
tiger
--
Gerald Timothy Quimpo 
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