Re: Comcast HSI was Re: 10M service

Well, I've just had a non HSI experience with Comcast NO customer 
service.  Had a service call scheduled for last saturday AM.  I told 
them to call me on my cell phone before they came and they agreed.  I 
went to a neighbor's house at 9:50.  Returned around 11:30 to find a 
work  order on the door from comcast with 'sorry we mist you, 9:30'  No, 
that's not a typo, that's what the note said.

#1.  I was here until 9:50, so either the tech doesn't know how to tell 
time, or doesn't know how to ring a doorbell.

#2.  I was never called as they stated they would.

#3. My wife was home the whole time I was gone.

I called them back, and told the drone what had transpired.  He said 
he'd see about getting the tech to come back out.  Never saw anyone.

Called them back Tuesday after the holiday.  The best they can do is get 
someone out here tomorrow.  I requested to speak to a supervisor, no can 
do.  They'll have one call me.  Wednesday night, still no call from a 
supervisor.

I don't know who's worse in customer service BellSouth or Comcast.

I'm about to cancel the whole bloody service.  There's not that much 
worth watching on TV anymore anyway.

--

-- 
Until later, Geoffrey

Re: rc.local

Hold the phone Bob...

	I think you are a little out of date and a little off base on some
details...

On Wed, 2006-05-31 at 17:26 -0400, Bob Toxen wrote:
> On Wed, May 31, 2006 at 10:06:31AM -0400, Geoffrey wrote:
> > Terry Bailey wrote:
> > > Thanks, guys, that really fixed things.  Do you know if 
> > > "/etc/sysconfig/iptables" and "service iptables save" work on SUSE 10?  If 
> > > so, I plan to remove Fedora and reinstall SUSE.

> > To my knowledge, the application service does not exist on SuSE.

	Reread that...  He's saying that, the applications "service" (as
in /sbin/service) does not exist on SuSE.  Yeah, I know, without the
quotes, it's confusing to read at first but then it clicks just what
he's saying.  He's not saying the "application service" as in the
"iptables" service application.

> It's hardly an application.  The /etc/rc.d/rc3.d/S##iptables script
> just scans the /etc/sysconfig/iptables file and, for rules, puts
> the text "/sbin/iptables " in front of it and executes.  S##iptables's
> "save" feature just does "iptables -n -L" and parses into the /sbin/iptables
> format.

	No...  Not quite...

	Actually, it is correct that the /sbin/service (and I'll use that
nomenclature to avoid further confusion) is in fact just a shell script

Re: Comcast HSI was Re: 10M service

Bob Toxen wrote:
> As soon as I finish a client project I will be switching to BellSouth
> high-speed fiber.  (I do dread the quality when AT&T completes the rape of,
> I mean, merger with BellSouth, the best of the Baby Bells.)

Is that supposed to be the 6M service?  You might want to look at Atlantic
Nexus (http://www.atlanticnexus.com), a company I tried because I saw it
mentioned on this list a few months ago.  They've got 1.5M DSL for
$32.99/month, 3.5M DSL for $42.99/month, and 6M DSL coming up.  I just
switched over to them last Saturday, and it was pretty painless.  Friday night
I went to sleep with Earthlink DSL running.  Saturday morning I woke up,
noticed that DSL was down, swapped in the AtNex-supplied DSL modem (I probably
could have left in the old modem from Earthlink, but it's one of the Alcatel
Speedmodems, and can be pretty flaky if you get a transformer or monitor too
close to it), and changed the authentication in the router to the AtNex
username/password, and it was up and running.

The company has something of the feel of early Mindspring.  The salespeople
are pretty knowledgeable.  The fellow I talked to quickly realized that I
wasn't the ordinary MS-using drone and was able to answer my questions.

Though the web site seems to indicate that if you don't have XP, you'll need
to buy a router, they're quite comfortable with you using your own router (as
I did).  The XP reference is basically to keep MS drones from expecting to get
only the modem, hook it up to a Win9x box, and expect it to work.

Static IP is $5/month extra with the 1.5M service, and included with the 3.5M
service.  A reverse IP entry basically takes just asking for it.

Re: Comcast HSI was Re: 10M service

On Wed, 2006-05-31 at 20:13 -0400, Geoffrey wrote:
> Well, I've just had a non HSI experience with Comcast NO customer 
> service.  Had a service call scheduled for last saturday AM.  I told 
> them to call me on my cell phone before they came and they agreed.  I 
> went to a neighbor's house at 9:50.  Returned around 11:30 to find a 
> work  order on the door from comcast with 'sorry we mist you, 9:30'  No, 
> that's not a typo, that's what the note said.

> #1.  I was here until 9:50, so either the tech doesn't know how to tell 
> time, or doesn't know how to ring a doorbell.

> #2.  I was never called as they stated they would.

	They swear they always call first.  But, in all my experience with them
for both cable and HSI, I've never had them call, even when they've
shown up for a scheduled call.

> #3. My wife was home the whole time I was gone.

	We had a similar experience.  We had a service call scheduled for a
particular time and we were both at home the entire scheduled time from
an hour before until late that evening.  They didn't even leave a note.
But when we checked with them later by phone they claimed that the
service person had called and nobody was home.  They swore up and down
that they always call in advance.  I have logging caller-id (CyberGenie
phone system) with complete call logs and knew they were lying through
their teeth.  I don't think it has dawning on those lying fools that
some of us can track that and can tell when we are being lied to.

> I called them back, and told the drone what had transpired.  He said 

Re: Comcast HSI was Re: 10M service

Michael H. Warfield wrote:
> On Wed, 2006-05-31 at 20:13 -0400, Geoffrey wrote:
>> Well, I've just had a non HSI experience with Comcast NO customer 
>> service.  Had a service call scheduled for last saturday AM.  I told 
>> them to call me on my cell phone before they came and they agreed.  I 
>> went to a neighbor's house at 9:50.  Returned around 11:30 to find a 
>> work  order on the door from comcast with 'sorry we mist you, 9:30'  No, 
>> that's not a typo, that's what the note said.
> 
>> #1.  I was here until 9:50, so either the tech doesn't know how to tell 
>> time, or doesn't know how to ring a doorbell.
> 
>> #2.  I was never called as they stated they would.
> 
> 	They swear they always call first.  But, in all my experience with them
> for both cable and HSI, I've never had them call, even when they've
> shown up for a scheduled call.

I've had BOTH experiences over the years.  However, the past two times 
(latest was yesterday) they did call, BOTH the tech as he pulled into 
the area, and just prior to him a person from the Comcast service center 
to let me know that he would be calling shortly.

I did have a problem w/ Comcast last week, and all weekend, I thought I 
had resolved it by moving things around and getting a new modem. 
Yesterday when the tech was here we reviewed everything, and all was 
working like a champ.  The lady who called me from Comcast before the 
tech arrived said that an engineering team had discovered a neighborhood 
problem that they had just resolved, and at that time of the morning the 
HSD was rocking.  So, based on her word and the tech's specs from the 

Kubuntu Dapper -- New KDE :)

With the upcoming release of Dapper, they have also included a new version 
of KDE (3.5.3), released yesterday.  Figured I would pass that info along 
to the list in case there are any Kubuntu users here:

	http://kubuntu.org/announcements/kde-353.php

All you have to do to get it to update is add the repository to the 
sources.list file, and adept will update everything you have installed for 
KDE.  Works better then 3.5.2 for things I am using already -- There were a 
number of bugs fixed, and some speed improvements.  Yay for those.

	- Mike

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Re: Comcast HSI was Re: 10M service

On Wed May 31 2006 8:13 pm, Geoffrey wrote:
> Well, I've just had a non HSI experience with Comcast NO customer
> service.  Had a service call scheduled for last saturday AM.  I told
> them to call me on my cell phone before they came and they agreed.
>  I went to a neighbor's house at 9:50.  Returned around 11:30 to
> find a work  order on the door from comcast with 'sorry we mist you,
> 9:30'  No, that's not a typo, that's what the note said.

I'm surprised at you Geoffrey !
You of all people should know how to handle those people. What I did a 
long time ago made all subsequent trips much faster. I went to the 
( whoever_it_was) home page, find investor relations and look for the 
board of directors. For Comcast that would be HERE:
http://phx.corporate-ir.net/phoenix.zhtml?c=118591&p=irol-govBoard
either click on CONTACT  the board, or find a phone number or email for 
a director, preferrably a vice-president in charge of your area..
Either a board member or or a vice-president from management will get 
it done. In the past I have gotten personal calls from special support 
people, in charge of entire districts, like the southeast.
They even leave their phone numbers so you can call back, and they do 
take care of problems !
I've done this with AT&T, MediaOne, and a few others.

--

-- 
Paul Cartwright
Registered Linux user # 367800 

Re: Kubuntu Dapper -- New KDE :)

On Thu June 1 2006 3:59 am, Michael B. Trausch wrote:
> With the upcoming release of Dapper, they have also included a new
> version of KDE (3.5.3), released yesterday.  Figured I would pass
> that info along to the list in case there are any Kubuntu users
> here:
>
>         http://kubuntu.org/announcements/kde-353.php

NOW yer talking!!!
I was waiting for 3.5.2, because SUSE isn't past 3.5.1 and I was afraid 
to upgrade on my own, I've seen those kinda problems!!!

--

-- 
Paul Cartwright
Registered Linux user # 367800 
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Ale <at> ale.org
http://www.ale.org/mailman/listinfo/ale

Re: Comcast HSI was Re: 10M service

Paul Cartwright wrote:
> On Wed May 31 2006 8:13 pm, Geoffrey wrote:
>> Well, I've just had a non HSI experience with Comcast NO customer
>> service.  Had a service call scheduled for last saturday AM.  I told
>> them to call me on my cell phone before they came and they agreed.
>>  I went to a neighbor's house at 9:50.  Returned around 11:30 to
>> find a work  order on the door from comcast with 'sorry we mist you,
>> 9:30'  No, that's not a typo, that's what the note said.
> 
> I'm surprised at you Geoffrey !
> You of all people should know how to handle those people. What I did a 
> long time ago made all subsequent trips much faster. I went to the 
> ( whoever_it_was) home page, find investor relations and look for the 
> board of directors. For Comcast that would be HERE:
> http://phx.corporate-ir.net/phoenix.zhtml?c=118591&p=irol-govBoard
> either click on CONTACT  the board, or find a phone number or email for 
> a director, preferrably a vice-president in charge of your area..
> Either a board member or or a vice-president from management will get 
> it done. In the past I have gotten personal calls from special support 
> people, in charge of entire districts, like the southeast.
> They even leave their phone numbers so you can call back, and they do 
> take care of problems !
> I've done this with AT&T, MediaOne, and a few others.

Thanks for the suggestion.  I'll be doing the same following my service 
call today (that is, if it happens...

--

-- 
Until later, Geoffrey

Re: Comcast HSI was Re: 10M service

Paul Cartwright wrote:
> I was thinking of switching to them.. I travel alot and Bellsouth 
> blocks me sending mail from outside the bellsouth network. So when I 
> am at a customers site, I can't send mail to anyone who ISN'T a 
> bellsouth email.

Atnex has no port blocks, and their mail server takes SMTPAUTH, so your client
autnenticates itself and their mail server knows that it's ok to relay for you.

> Do they have newsgroups? right now I use a separate news server feed , 
> forteince.com . $14.95 a month for unlimited access..

They don't currently have a newsgroup server, so you'd still have to use the
separate news server.  So far I'm finding I don't miss it, which is surprising
considering how much I used to use the newsgroups.  But at this point, the
newsgroups I use are all on private newsgroup servers, not in USENET proper.

Ben
--
Ben Coleman oloryn@...    | The attempt to legislatively
http://oloryn.home.mindspring.com/ | micromanage equality results, at best,
Amateur Radio NJ8J                 | in equal misery and mediocrity for all.