Re: RE:{SIFY#213-843}unable to use my smtp at holisticit.com
Suresh Ramasubramanian <
suresh@...>
2002-11-01 15:52:53 GMT
Arun Mehta [01/11/02 17:36 +0530]:
> I run an organisation called Holistic IT. We have a website,
> holisticit.com. I would like to send mail to people using my address
> arun@... -- so far, this was possible when I used satyam to
> connect to the Net. Please tell me how my doing this was in any way
> threatening anybodys' security?
Satyam seems to be taking the easy way out against spam and virii, by
filtering outbound port 25 so all outbound SMTP traffic has to be routed
through their server.
Or is it that when you use satyam's mail relays, you have to use an
<at> satyam.net.in address?
This sounds like one of the above two (fairly common) occurences.
If #1 - that is more or less SOP among several dialup providers these days.
Earthlink, UUNet, QWest - most dialup ISPs stateside have done this.
If #2 - VSNL seems to have done this, and satyam is following in their
footsteps - and this is not a solution at all.
#1 (port 25 blocks) - you could use an ssh tunnel from windows toyour smtp
server, or have your smtp server listen on another port (typically 587,
though some providers set this up as port 2525, say.
#2 - Switch ISPs, pronto.
I'm actually interested in knowing which of #1 or #2 you arefacing - as I am
considering getting myself Satyam wireless broadband shortly (am back in
Madras from Hong Kong...)
> Oh, and let me also tell you: I will not give up. It would be easy for
> me to ditch Satyam, and take a connection from an ISP with a
> technically more adept help desk -- as I'm sure lots of other customers
You find an ISP with a technically adept helpdesk, great going, do let me
know :)
First level customer support anywhere is much of the same quality I think
(with a few rare exceptions) :)
> >CustomerCare <at> Satyam
> >ISO 9001:2000 Certified
I believe there's an ISO 9001 procedure called "filing a customer
dissatisfier"? That will get far quicker attention than your way, I think :)
> >>Hi, I have the domain holisticit.com, and when trying to use my smtp
> >>server
> >>to send mail, I get "Relay Access denied." Is this some problem at
> >>your end?
Oh wait. Before jumping all over satyam customer care - try this
start - run
telnet your.holisticit.smtp.server 25
Do you get mail.holisticit.com or whatever?
Which server throws that relaying denied? Holisticit or Sify's smtp server?
Which one were you using at the time you tried to send mail?
When reporting such problems PLEASE include a full bounce / error message, it
helps a lot when trying to troubleshoot it.
-srs
--
--
Suresh Ramasubramanian + suresh < <at> > hserus dot net
EMail Sturmbannfuhrer, Lower Middle Class Sysadmin
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