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Sooners | 1 Jan 2007 06:27

Enterprise Edition license key is missing, invalid or has expired

Good day all and Happy New Year...

I am installing VNC Enterprise Edition 4.2.7 on my WindowsXP box and I get
an error when entering my license key.  I have the receipt from when I
purchased it and I have both copied/pasted and hand entered the license key,
to no avail.

I purchased the Enterprise Edition (v4) in July of 2005.  I read on the site
where licenses are perpetual, but support is not.  My support expired in
July of 2006, so they won't allow me to contact them unless I pay $25.  Does
anyone have any idea why my key would suddenly expire even though it was a
perpetual license?

Many thanks in advance,

Jim
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James Weatherall | 1 Jan 2007 19:29
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RE: Enterprise Edition license key is missing, invalid or has expired

Jim,

Your license key has expired - you can still use it with versions of the
software released while the key was valid, but you'll need to renew it if
you want to upgrade to a more recent release.

Regards,

Wez  <at>  RealVNC Ltd.

> -----Original Message-----
> From: vnc-list-admin <at> realvnc.com 
> [mailto:vnc-list-admin <at> realvnc.com] On Behalf Of Sooners
> Sent: 01 January 2007 05:27
> To: vnc-list <at> realvnc.com
> Subject: Enterprise Edition license key is missing, invalid 
> or has expired
> 
> Good day all and Happy New Year...
>  
> I am installing VNC Enterprise Edition 4.2.7 on my WindowsXP 
> box and I get
> an error when entering my license key.  I have the receipt from when I
> purchased it and I have both copied/pasted and hand entered 
> the license key,
> to no avail.
>  
> I purchased the Enterprise Edition (v4) in July of 2005.  I 
> read on the site
> where licenses are perpetual, but support is not.  My support
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Kamran Mallick | 1 Jan 2007 20:19
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Re: Free Edition

Thanks for the pointer and you were right! I need to look closer next time.

Thanks all for your help.

Kamram

----- Original Message ----- 
From: "Daniel Clarke" <admin <at> recoding.net>
To: "Kamran Mallick" <software_training <at> hotmail.com>
Cc: <vnc-list <at> realvnc.com>
Sent: Sunday, December 31, 2006 11:20 PM
Subject: Re: Free Edition

> You don't require a License key for the Free edition, maybe the PC your
> trying to connect to, or the one you are connecting from has the Personal 
> or
> Enterprise edition installed by accident?
>
> On 31/12/06, 77 D'~x 77 <teh.asbo <at> gmail.com> wrote:
>>
>> Kamran Mallick wrote:
>> > I have installed the Free Edition of RealVNC and when trying to 
>> > connecto
>> to
>> > another PC on my home network I get a message stating I don't have a
>> valid
>> > license key.  How do I create/get this key for the Free version?
>>
>> Sounds like the other machine on your network is the one without a valid
>> license key.
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Geza Levai | 1 Jan 2007 21:34
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Unable to connect with Listening VNC Viewer

   I  am  unable  to  connect  to  my  friend's PC at his work place with
   Listening VNC Viewer. (Free version.)
   (where  I  was running Listening VNC Viewer on my PC and he entered my
   IP address in the window "add new client" on his PC).
   I  had  NO PROBLEM connecting to his PC in his  HOME using exactly the
   SAME method.
   (1st of all this means, that there is no problem on my end, right?).
   We tried it also by having him disable his XP firewall on his work PC,
   didn't make any difference.
   Is it possible that the IT team at his workplace is blocking going out
   to port 5500 somehow?
   Any log files of any sort?
   For  example, is there a website on www.realvnc.com setup on port 5500
   for  testing  purpose,  so that if you try to go that web page on port
   5500  with  Internet  Explorer and fails, that means that going out to
   port 5500 is blocked?
   (for example: http://www.realvnc.com/testingport:5500 )
   Is  there a way to change the default value of the target port of 5500
   on the server side?
   How can I troubleshoot this problem?
   Geza
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Daniel Clarke | 1 Jan 2007 22:54

Re: Unable to connect with Listening VNC Viewer

Hmmm to go to websites it uses port 80, so he goes from his pc, to the
company router, then out to the internet, then into the destination pc, then
it chooses the port, so really a website couldn't be used, as that is a
place you want to go to, not a place you want to come from..if that makes
sense

On 01/01/07, Geza Levai <geza <at> pumi.org> wrote:
>
>    I  am  unable  to  connect  to  my  friend's PC at his work place with
>    Listening VNC Viewer. (Free version.)
>    (where  I  was running Listening VNC Viewer on my PC and he entered my
>    IP address in the window "add new client" on his PC).
>    I  had  NO PROBLEM connecting to his PC in his  HOME using exactly the
>    SAME method.
>    (1st of all this means, that there is no problem on my end, right?).
>    We tried it also by having him disable his XP firewall on his work PC,
>    didn't make any difference.
>    Is it possible that the IT team at his workplace is blocking going out
>    to port 5500 somehow?
>    Any log files of any sort?
>    For  example, is there a website on www.realvnc.com setup on port 5500
>    for  testing  purpose,  so that if you try to go that web page on port
>    5500  with  Internet  Explorer and fails, that means that going out to
>    port 5500 is blocked?
>    (for example: http://www.realvnc.com/testingport:5500 )
>    Is  there a way to change the default value of the target port of 5500
>    on the server side?
>    How can I troubleshoot this problem?
>    Geza
> _______________________________________________
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Mick | 2 Jan 2007 09:16
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Re: Unable to connect with Listening VNC Viewer

On Monday 01 January 2007 20:34, Geza Levai wrote:

>    I  had  NO PROBLEM connecting to his PC in his  HOME using exactly the
>    SAME method.
>    (1st of all this means, that there is no problem on my end, right?).

Most likely.

>    We tried it also by having him disable his XP firewall on his work PC,
>    didn't make any difference.
>    Is it possible that the IT team at his workplace is blocking going out
>    to port 5500 somehow?

Locked down corporate networks often block access on certain ports and ranges
of ports.  Really locked down corporate networks only allow connections to
the Internet via an http proxy.  Your 5500 port will not be part of the proxy
allowed connections.

>    Any log files of any sort?

Yes, on the proxy server.  :-(

>    Is  there a way to change the default value of the target port of 5500
>    on the server side?

Yes, go to the VNC server Connections tab.  BTW, I thought that the default
port is 5900, not 5500.

>    How can I troubleshoot this problem?
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Michael W. Lewis | 2 Jan 2007 12:00
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Re: changing alt-tab behavior in fullscreen mode

(Resend: Mail server rejects attachments - I sent the log
as a zip'ed attachment. Here again as inline text).

Hi Wez,

Thanks for your response.

Below please find the xev output for the following sequence
of events:

- Start up xev.

- on the "real" keyboard press Alt-Gr + E and then space bar
  (Twice).

- on the "real" keyboard press Alt-Gr + 2 (gives  <at> ) and then
  space bar (Twice).

- on the VNC client keyboard press Alt-Gr + E and then space
  bar (Twice).

- on the VNC client keyboard press Alt-Gr + 2 (gives  <at> ) and
  then space bar (Twice).

There may be superfluous space key events. I've edited out
most MotionNotify events.

Does this lot mean anything to you?

Thanks for your help.
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Eddie Chan | 2 Jan 2007 16:27
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Re: read: Connection reset by peer (10054)

Anyone has solution of the following issue?

EDDIE

Eddie Chan <echan413 <at> yahoo.com> wrote: Hi,

When I use my ReadVNC viewer (4.0 or 4.1) to connect to a RealVNC server (service mode), I got the following
errors after a few second of connection.

read: Connection reset by peer (10054)

I checked the mail list and found some people have the same problem but I don't see how it was resolved. Did
anyone has further solution?

Here are some other thing I have tried. When I connect with the web browser through port 5800
(http://myhost:5800), I have no problem stayed connected. I even checked and and found the ports on both
viewer and server hosts "ESTABLISHED". It is just the problem using RealVNC viewer.

I have other machines all running WinXP (SP2) and I have no problem connecting using ReadlVNC viewer or
using the web browser. It is just this particular machine can't stay connected with RealVNC viewer. I also
observed that this only happens when I tried to access any application on the remote host. If I don't do
anything after the  connection (no mouse or keyboard action), the connection stay. But once I move my mouse
or keyboard for few second, the connection dropped.

Any help is appreciated.

Thanks,
EDDIE

  __________________________________________________
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mira glochowsky | 2 Jan 2007 18:20
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server test page

Hi,
can anyone help me ? when i start the server test page i get this:

The IP address requesting this web page is 89.166.164.158 

Connecting to port 5900 ... succeeded. 

Waiting for server to send version string... 

Unknown server ( RFB 003.003 )

the firewall is disabled and i forward the ports in the router (5900 and 5800) 

it worked 3 or 4 month and then suddenly ...nothing...i looked for the ports- all ok
i looked for spyware and virus on my pc - all ok
i change the portnumbers - nothing

what can i do ?
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Geza Levai | 2 Jan 2007 19:45
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Re: Unable to connect with Listening VNC Viewer

   Hello Mick,
   Thanks for your thorough response to my email.

     >    Is  there a way to change the default value of the target port
     of 5500
     >    on the server side?
     Yes, go to the VNC server Connections tab.  BTW, I thought that the
     default
     port is 5900, not 5500.

   We're not talking about the same port. The default port of 5900 is for
   accessing  your  PC on port 5900 from a client machine by doing it the
   "old fashioned" way.
   The  port  of 5500 is for the sole purpose of making the connection by
   using  Listening  VNC  viewer  on  the client TO the server machine by
   having  the  server  machine  initiate  the contact to the "listening"
   viewer client.
   (by  right  clicking  on the VNC icon in the system tray then entering
   the  IP address of the viewer machine while the viewer machine has the
   Listening VNC viewer running.)
   So,  this  is  the port that my question was about, whether there is a
   way to change it somehow, even if it's through the registry.

     >    How can I troubleshoot this problem?
     >From   his  home  machine  telnet  into  your  <client_IP_address>
     <port_number>.
     Repeat  from  his  work machine and compare responses.  However, if
     his work
     sysadmin  are worth their salt, they would have disabled the telnet
     executable
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