I am sending this problem report/request from a different email of mine, since it did not seem to send within Mulberrymail/support. I did not receive the Cc I requested be sent to this address.
Feb. 1, 2012
To: Support, Mulberrymaii.com
Re: Setup 2 pop and 1 IMAP accounts in Mulberrymail, v. 4.0.8
Re: Mulberrymail accts fail to allow Login to Server + all emails to
mulberrymail.com acct are rejected.
Re: O.S. = Mac 10.5.8
1a. Log in to 2 pop accounts (accts) with (w/) server = '
pop.emailsrvr.com,' (or smtp.emai....) displays 'server details' as "server is ready" only after failed attempt to login for each acct. Logout Button (bttn) displays in menu bar, so it appears that I have 'logged in.' Right-click ea. acct.> view 'Server details' only are available today. Today and yesterday, I could view all 3: 'Options, Details, and Server' when Rt-clking INBOX of those Pop3 accts. (Authentication = 'Plain Text' and Security = 'No Security.')
1b. When I checked 'Open this Mailbox at Login,' after failed Login, Inboxes show Logout Bttn. Do I need to 'Tie to my identity,' for successful Login?
1c. The first time the 'Details> Server' were veiwable was after I used your 'IP address (173.13....)' in place of '
pop.emailsrvr.com' in the server box while creating an acct, and had failed authentication + failed login.
3. If I create an acct with '
pop.emilsrvr.com' in server box, and Authentication = GSSAPI (Kerberos5), and Security = SSLv3, both 'Authentication and Login' fail. (Mac 10.5/Help states that it contains Kerberos5.) (Your reference guide states that GSSAPI is Kerberos5.)
4. Each time after closing Mulberry, and re-opening it, I get a popup: "Set User ID and Password" (pw) for the acct at the top of my list of mailboxes. My UID is already inserted since I entered my User ID to those boxes while creating those accts, but when I type in my pw (set at initial account creation)> OK> "Could not login to server: Authentication failed," and 'Set ID and PW Box' repeatedly pops up. Re-entering pw10-12 times gives same 'authentication failure.'
5a. IMAP acct creation did not allow Rt-clk-of-IMAP-Inbox to display 'Details>Server' 'OK'-details or 'ready' until I had attempted the pw login 10-12 times for the pop acct.
5b. I logged out of the IMAP acct> closed Mulberrymail> shut down Mac> Restart Mac> open Mulberrymail> IMAP is 'logged out' and 'login' fails. Message= "Could not login to server: NO [ALERT] Unsupported authentication mechanism," and server details are NOT displayed.
6a. With various 'Authentication and Security' settings, in the several times I renamed and then deleted my original 2 pop accts [(with UID as
ejrittenbach <at> webpapgestart.com) (per DLd'd Tutorial: "Mulberry Mail ver. 4.0.8 Tutoriial," by Google search)], and recreated my pop accts, I have sent emails to my old and new Mulberrymail 'accts,' and all have been rejected by your domain. The error reported is "550.550.5.1.1 <
ejrittenbach <at> mulberrymail.com>: Recipient Address rejected: user unknown in local recipient table (state 14)." I can send screenshots of the failures if you wish.
6b. I had already added your website/address to the 'trusted sites' in my Internet Security Program on my Mac 10.5.8. (Your Mulberry reference manual is v. 4.0. I also consulted the DLd'd tutorial: "Setting Up Mulberry [v. 4.0.7, updated 2/07.])
6c. Prior to deleting my original 2 pop accts, those mailboxes displayed with 'Logout-Bttn,' but rejected any emails sent to them from different email companies.
6.d. I consulted your support page> wiki, where I found a posting of "Set User ID and Password" popup occurring repeatedly in 2007, but NO Reply or Solution was posted.
6.e. I attempted to send this report and request from within my Mulberry Mail account at your Support website. As requested, a copy was saved to my 'Inbox:Sent-mail' at 10:18 p. on 2/1/12, but the requested Cc to my clearwire email was not received by 1:00 a.m. on 2/2/12 .
7. After 2+ weeks of becoming familiar with Mulberrymail 4.0..8 and your reference guide, I find I would like to use a Mulberry email acct, and preferably a secure acct, if possible. Would you please register/accept my acct so that it appears in your recipient table so I can successfully receive email with the acct and reset my pw, or clear the account creation attempt so I can start over? And, would you please inform me what I need to do/correct to make my acct work? I hope I have not wasted 2+ weeks learning and trying to create a working account with Mulberry Mail. Please, promptly send email-reply to me at erittenbach <at> clearwirenet, until my Mulberrymail acct is corrected. Thank you.
Edith Rittenbach