1 Oct 2010 14:16
Re: Mailboxes sometimes losing their sync IDs (AIRSYNC)
christine kuhlmey <ck1 <at> inf.tu-dresden.de>
2010-10-01 12:16:07 GMT
2010-10-01 12:16:07 GMT
Am 29.09.2010 18:43, schrieb Technical Support: > Hello,- > > On 2010-09-29 19:48, Claudia Herold wrote: >> Hello, >> >> every now and then the problem occurs that, when syncing to mobile >> devices, mailboxes lose their sync ID. Sometimes it is the INBOX, >> sometimes contacts, calendar or tasks. >> >> I know that I can reset it if I stop syncing email for example and then >> start syncing again, if the device does not do it itself. With small >> mailboxes it is no problem, but some users have calendars with 2000 and >> more entries. And if they are on a mobile connection somewhere it takes >> hours. >> >> At the moment I have one Blackberry user with NotifySync who is abroad >> and whose INBOX reset itself twice today. >> >>> From the logs: >> >> GetItemEstimate request >> 2010-09-29_16-11.log:16:17:38.117 1 AIRSYNC-211434(user/21425af2) >> 'INBOX' failed to read sync info for estimates. Error Code=unknown >> mailbox sync ID >> 2010-09-29_16-28.log:16:33:35.582 2 AIRSYNC-248746(user/21425af2) >> [XX.XX:XX.XX]:59302 NotifySync(21425af2): FolderSync request >> 2010-09-29_16-28.log:16:33:41.418 2 AIRSYNC-249219(user/21425af2) >> [XX.XX.XX.XX]:13775 NotifySync(21425af2): Sync request(Continue reading)
RSS Feed