ITIL in Major Corporations - Has it worked? BREAKFAST SEMINAR - Tue 22/10/02
<service <at> artofservice.com.au>
2002-10-04 12:39:55 GMT
ITIL in Major Corporations - Has it worked?
Speaker: Gerard Blokdijk, Managing Director The Art of Service
When: Tuesday 22 October - 7.30am to 9.30am
Venue: Regus Citigroup Centre, 2 Park Street, Sydney
Cost: $45 including GST
Features: Breakfast, Networking. Already over 30 participants - CIO's / (IT) Managers.
Register: http://www.artofservicedirect.com click on Enrol, Sydney Events
ALSO: EVENTS IN BRISBANE (24/10) AND MELBOURNE (29/10) go to http://www.artofservicedirect.com
About this Event
ITIL is more than a simple set of best practices guidelines to optimise a few IT service management
processes. ITIL is a set of non-proprietary, comprehensive,
well-documented and fully integrated set of management procedures and best practices that optimises IT
service management and IT/business alignment. With over 20,000
businesses, governments and non-profit organisations using it, ITIL is the most widely accepted IT
process management framework in the world.
But has it worked? Many IT organisations suffer from poor perceptions of value and feel powerless to
improve the situation. IT's top challenge right now is to build and
demonstrate value to the rest of the organisation - be that commerce, government or academia. How are CIO's
and their IT Service Managers to leverage ITIL and ITSM to
meet that challenge head on and win?
Do not be content with prepared remarks alone. Go one-on-one with Gerard, asking the tough questions,
eliciting the most revealing replies. Trends are confirmed. Illusions
shattered. News is broken. Live on the breakfast briefing stage.