Re: [Serna] Serna 4.0b comment 1
Hello,
> I was specifically referring to the crashlog, which probably was saved
> somewhere as a result of the crash (and was sent to Microsoft). I can
> give you information on what I was doing, but I am afraid it may not
> help you a lot - random crashes tend to be random, if you know what I
> mean.
>
> I don't know which templates I use. I just create default DITA 1.1
> documents (these were two Concepts documents). I created these
> documents in Serna, but then I closed them, opened some other
> documents by dragging and dropping from Directory Opus (an explorer
> replacement), and then I probably closed other opened documents or
> just dropped these two. In both documents I had the Insert Elements
> windows docked on the left (per your instructions given earlier). I
> wasn't using any special commands. Just writing a new text and from
> time to time insert new elements and eventually browse for files
> referenced with xref. When I was editing that document I was using
> elements like concept, conbody, dl, dlhead, dthd (some with ddhd and
> some single dthd), dlentry, dt, dd, xref, p. What is interesting is
> that the document has probably been saved just before the crash (I
> don't have autosave switched on but haven't lost any recognizable part
> of this document). It may be useful that at the moment of saving Serna
> window wasn't active. I was closing other windows and other programs
> and wanted to save the document in Serna and close it too. So it is
> likely that I clicked Save button immediately after closing another
> window and activated Serna window shortly before the crash (It was a
> few days ago so I am not entirely sure how is it exactly).
Sorry for the delay in answering your letter.
I tried to reproduce the problem with crash but I was failed.
I did the following:
-create two DITA 1.1 Concept documents
-drap and drop some documents from external file browser to Serna
-edit some document (type text, insert elements including <xref>)
-save documents.
Can you please provide me with some more details about this crash?
Thank you.
Regards,
Nadia Sidorova.
>
> Nadezhda Sidorova wrote:
>> Hello,
>>
>>> That's no problem. I've observed one crash in version 4.0b. I had
>>> two documents opened and I was editing one of them all the time.
>>> After a few hours I wanted to save the document and exit the
>>> application, but at the moment of saving the crash happened. I sent
>>> a crash report but it probably went to Microsoft. Is there any way I
>>> could obtain such crash and send it to you, and is it a useful
>>> source of information for you?
>>
>> This information is useful for us but we need some more details about
>> the issue.
>> Please, describe the problem step by step:
>> - which templates do you use?
>> - do you create or open document?
>> - which commands do you use while editing the document?
>>
>> Please give us as much information as possible.
>>
>> Thank you.
>> Regards,
>> Nadia Sidorova.
>>
>>> Nadezhda Sidorova wrote:
>>>> Hello,
>>>>
>>>>> Thank you for your help. That almost works fine, besides that the
>>>>> "Insert Element" and "Attributes of <>" windows each are being
>>>>> saved with the default size. When I resize the docking panel and
>>>>> save again, and then reopen the document, the docking panel
>>>>> restores with a default width, which additionally depends on what
>>>>> windows are docked (i.e. the panel is wider with Insert Element
>>>>> and Attributes of <> windows one on top of another, than with only
>>>>> Insert Element). I am testing with 4.0b version. It is not a big
>>>>> issue, however would be nice to be able to save the size of
>>>>> docking panel too.
>>>>
>>>> Thank you for your bug-report. I've managed to reproduce the issue.
>>>> It is submitted to the engineers.
>>>>
>>>> Thank you.
>>>> Regards,
>>>> Nadia Sidorova.
>>>>
>>>>
>>>>> Nadezhda Sidorova wrote:
>>>>>> Hello,
>>>>>>
>>>>>>> One more suggestion regarding the "Insert element" dialog. It
>>>>>>> can be docked as the left panel in the application. But it is
>>>>>>> actually docked only for the document, which was opened when the
>>>>>>> dialog was docked. When more than one document are open and user
>>>>>>> switches to another document, then the docked dialog disappears.
>>>>>>> It is not only not very usable, but also looks weird because the
>>>>>>> tabs panel with the list of documents is actually to the right
>>>>>>> from that docked dialog, suggesting that the dialog is docked
>>>>>>> for all documents, not just for one. If it should be docked only
>>>>>>> for the current document, then these tabs should be below both
>>>>>>> windows: Insert Element, and the current document view.
>>>>>>>
>>>>>>> I think it might be useful to be able to switch the Insert
>>>>>>> Element dialog as permanently docked somewhere in the
>>>>>>> application (i.e. Option in View menu to show the window
>>>>>>> regardless of documents open, and then remember where it has
>>>>>>> been docked and leave it there for all documents - similarly to
>>>>>>> how Toolbox and many other windows in MS VisualStudio).
>>>>>>
>>>>>> This is not a bug really.
>>>>>> It's possible to customize Serna view for each document
>>>>>> separately. See documentation:
>>>>>>
>>>>>> "Syntext Serna 3.8 User's Guide" -> "Customizing Serna" ->
>>>>>> "Making Customizations" -> "Serna View Customization" ->
>>>>>> "Changing Serna View" -> "Serna GUI Layout Customization"
>>>>>>
>>>>>>
>>>>>> In your case we suggest you save view of the documents where
>>>>>> docked "Insert Element" dialog is necessary. You should do the
>>>>>> following:
>>>>>> - open document
>>>>>> - dock "Insert Element" dialog
>>>>>> - click "Main menu" -> "View" -> "Save view..." menu item
>>>>>> - click "Save" button in "Serna: Save view" dialog -> then
>>>>>> "Insert Element" dialog will be docked for all documents opened
>>>>>> with a particular template.
>>>>>>
>>>>>> For more information see Serna documentation:
>>>>>>
>>>>>> "Syntext Serna 3.8 User's Guide" -> "Customizing Serna" ->
>>>>>> "Making Customizations" -> "Serna View Customization" -> "Saving
>>>>>> Customized Serna View"
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>> Regards,
>>>>>> Nadia Sidorova.
>>>>>>
>>>>>>>
>>>>>>> cherdn@... wrote:
>>>>>>>> Hello,
>>>>>>>>
>>>>>>>> It's not an expected behavior, of course.
>>>>>>>> The question is too complicated to be answered at once. Your
>>>>>>>> inquiry has
>>>>>>>> been
>>>>>>>> forwarded to our engineers for working it out.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>> Regards,
>>>>>>>> Daria Chernova
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 22 Jun 2008, Grzegorz Junka wrote:
>>>>>>>>
>>>>>>>> > Hi,
>>>>>>>> > I am using two monitors and Serna 4.0b version. Whenever I
>>>>>>>> select any > option
>>>>>>>> > from Element menu (i.e. Insert Element, or Element
>>>>>>>> Attributes) the window > is
>>>>>>>> > being opened on the other monitor than the Serna program
>>>>>>>> itself (i.e. if > Serna
>>>>>>>> > is on monitor 1 these windows are being opened on monitor
>>>>>>>> 2). It is not > very
>>>>>>>> > useful and rather annoying. I hope that feature is not an
>>>>>>>> expected > behavior?
>>>>>>>> > Regards
>>>>>>>> > Grzegorz Junka
>>>>>>>> > > > > To unsubscribe send empty e-mail to:
>>>>>>>> serna-users-unsubscribe@...
>>>>>>>> >
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>