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Help please! A New Twist on the "Low Memory Condition" Problem

 

I have been using Ecco Pro since 1995, and have rarely had any troubles.  Today, suddenly, I am completely unable to use the program, or even to open my data file.  I could really use some help.

My computer is a desktop with a very fast, modern Intel processor and 16GB of memory and Windows 7 Ultimate 64 bit.  I installed Ecco Pro about 2 years ago on this machine using the EccoPro 64 - Installation.msi from Compusol.  I am not using any of the add-on tools ("Ecco extension," etc.); it's just plain old vanilla EccoPro 64 bit.

I suspect the problem was caused by my having to do a "hard restart" earlier today (the computer appeared to b e stuck and would not go fully into sleep mode, so I powered it down without doing a proper shutdown).  Ever since then, I cannot fully open the file.

Following the hard restart, when I tried to reopen EccoPro, the program opened, and the dialogue box where I enter my file password appeared.  Normally, when I enter the password and click "OK," the file opens right up.  Instead, however, I got the message "Please Note . . . Unable to complete command, low memory condition detected." I have reviewed many years of posts to the EccoPro group about this, and I know that many others have had the same error message, and the problem for them was that they had reached one of EccoPro's memory limits.  In all of those previous p osts that I reviewed, however, this error message appeared when the user tried to add another appointment, or add something to a folder, not when simply opening their file.  It seems that, for them, deleting some appointments, or deleting some other items from a folder, would typically solve the problem.  My issue did not arise when trying to add something to a folder, but simply just trying to open my data file, and it happened right after my hard restart.  And, unlike others who can simply delete some items, I can't even OPEN my data file to delete anything.

At first, I thought it was no big deal; I figured that the hard restart had simply corrupted my active EccoPro data file, since Ecco was running and my data file was open at the time of the hard restart.  I am a backup fanatic, and I have daily network backups going back weeks.  But none of the backups work either!  I tried my backup from yesterday; from the day before yesterday, the day before that; I tried one from three weeks ago; they all have the same problem, and yet all of them were working fine at the time of the backups.  I then uninstalled and reinstalled Ecco, thinking it was a corruption with the installation of the program itself, but that didn't work.  I found and deleted my ecco.cfx, ecco.fdb, and ecco.alm files from the C:\Users\[MyName]\AppData\Local\VirtualStore\Windows folder, but that didn't do anything either.  I ran CheckDisk on my C drive (an SSD, where the program is installed) and my D drive (a second SSD, where my data files are), to see if it was a problem with my disks, but no problems were found.

I even did a new installation of EccoPro on a spare Windows 7 laptop, and tried to use my backup data file from 3 weeks ago, but I got the same error message. How can that be???????

I have spent the last 2 hours trying virtually everything, reading old posts from this list, etc., but nothing works.  Since I have backups that worked fine at the time I backed them up, and now none of them work, it seems to me that the Database – Recover tool is not the solution, right?

Can someone tell me what I am missing?  It's probably obvious, but I can't think of it.  My Ecco calendar and phonebook are critical to me and I can't see either of them.

Thanks for any help,

Jim

 

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Posted by: "Jim Conway" <jimconway-O5WfVfzUwx8@public.gmane.org>
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Re: [eccopro] Re: Low memory condition

 

Did you compact your file after deleting the data? Ecco leaves space where the data was.

Steve
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From: "veritypicken-/E1597aS9LQAvxtiuMwx3w@public.gmane.org [eccopro]" <eccopro-hHKSG33TihhbjbujkaE4pw@public.gmane.org>
To: <eccopro-hHKSG33TihhbjbujkaE4pw@public.gmane.org>
Subject: [eccopro] Re: Low memory condition
Date: Sat, Aug 9, 2014 8:21 AM

 

After joining the EccoPro Support group, receiving a number of helpful emails and following most of the advice given, I tried the route of archiving the Ecco file I use constantly (after first backing up or copying multiple copies!).  


This seemed to work as all appointments prior to 1 Jan 2012 disappeared and when I hovered over the Appointments folder the last line read
Item count / Max     3251 / 3246 .  
You may remember that this previously read in the region of 16000 but after deleting quite a few appointments it came down to 14369 / 14364 .

With great relief and even some excitement, I tried entering a new appointment for next week ... and the dreaded 39;Unable to complete command, low memory condition detected' message appeared!

I've tried opening a completely new (and therefore empty) file and can enter appointments in this.  I suppose I could now start afresh but I'm having difficulty exporting/importing my phone book as I made a few new fields in my old one and this seems to have muddled everything up. In any case the names have appeared with out any of my important subitem notes.

Any advice much appreciated, as usual.

Verity Picken
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Re: Re: Low memory condition

 

After joining the EccoPro Support group, receiving a number of helpful emails and following most of the advice given, I tried the route of archiving the Ecco file I use constantly (after first backing up or copying multiple copies!).  


This seemed to work as all appointments prior to 1 Jan 2012 disappeared and when I hovered over the Appointments folder the last line read
Item count / Max     3251 / 3246 .  
You may remember that this previously read in the region of 16000 but after deleting quite a few appointments it came down to 14369 / 14364 .

With great relief and even some excitement, I tried entering a new appointment for next week ... and the dreaded 39;Unable to complete command, low memory condition detected' message appeared!

I've tried opening a completely new (and therefore empty) file and can enter appointments in this.  I suppose I could now start afresh but I'm having difficulty exporting/importing my phone book as I made a few new fields in my old one and this seems to have muddled everything up. In any case the names have appeared with out any of my important subitem notes.

Any advice much appreciated, as usual.

Verity Picken
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Re: Re: Low memory condition

 

Friedrich

 

Thanks again.  In answer to your questions:

 

1) I back up my .eco file to an external hard drive regularly and have Ecco set so that it automatically makes two backups (.bk1 and .bk2).  However, it seems that the .bk1 and 2 files are automatically overwritten so I don't think I have one from the time when Ecco was working normally.  I suspect the same thing happens with my external hard drive.  I have a different, very small .eco file which seems to be working normally still on my laptop.  I believe my husband has a copy of my .eco file on his computer but he is away at present.  I don’t know if mentioning those two is relevant or not. 

 

2) When I go to File > Properties, under 'Connected to Master file' it says N/A.  I used to sync it with a Palm Pilot I had years ago but haven't synced at all in recent years.

 

3) I suppose I expressed myself wrongly.  As advised, I downloaded the EccoPro extension v4.6.7.5by slangmgh and am running that now. I went to File > Database > Compact and it was then that it said I'd recovered over 3MB of data.  File > Database > Recover told me it was unable to recover data from the file. 

 

I'm probably not giving you the information you need to help me – my apologies.  If that's the case I'll ask a computer expert about all the background stuff and send what you need but this person won't be familiar with Ecco.  I think I must be the only person in the UK who uses it!

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drag drop screenshot - possible since when

 

Hi there,
 
I'm catching up with Ecco and in the mean time trying to get it going on OS X (Mac)
- I have Ecco running using Codeweavers Crossover
- I have Eccoext running using Codeweavers Crossover too
 
Can someone tell me if and since when (using what extension) you can drag'n drop a jpeg screenshot from explorer onto Ecco?
Purpose is to have the image visible within Ecco so not the filename.extension
 
(I want to compare capabilities draging from the finder)
 
Thanks,
 
Erwin

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Re: Low memory condition

 

Thank you for your suggestions, Friedrich.  I backed up and copied (belt and braces), checked the hard drive, have deleted quite a bit (but still have a way to go), compacted etc but so far no luck.  I would like to find out if I have hit a limit but cannot find the Watchdog file or the FAQs in your EccoPro download section.  Could you please advise?


I sent my file to my son who also runs Ecco.  He deleted about 4MB of data (which would leave about 7MB) but the 'Low memory condition ...' still appears and he cannot enter a new appointment.  

I have not tried the File, Database, Recover yet.

Best wishes
Verity
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Re: [eccopro] Low memory condition

 

We copy the out of memory file and save it with the older data on it, then clean out the original file and continue using it.  There is also a compression tool in ecco which you must use because it gets rid of unused space in the file.  You might try that first, but it sounds like the file is getting large.  Either way use the compression tool. File/database/compact.

Steve
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From: "Verity Picken veritypicken-/E1597aS9LQAvxtiuMwx3w@public.gmane.org [eccopro]" <eccopro-hHKSG33TihhbjbujkaE4pw@public.gmane.org>
To: "eccopro-hHKSG33TihhbjbujkaE4pw@public.gmane.org" <eccopro-hHKSG33TihhbjbujkaE4pw@public.gmane.org>
Subject: [eccopro] Low memory condition
Date : Fri, Jul 25, 2014 1:41 AM

 

Thank you very much for your advice - I shall try your suggestions.  

If these don't work would the following be a way out of my problem?  

1.  backup my present file onto a memory stick and insert this into a second computer running Ecco on those occasions when I want to check where I was or what I was doing on a date long ago (I have an appalling memory!).
2.  delete all appointments, to-dos, completed work and historic phonebook entries prior to, say, 2010 from the file on my ma in computer in the hope that this would solve the low memory condition?

I would be more than happy to pay if there is a solution which comes with a price.  I don't quite understand what one gets for the $20 membership fee as so much seems (very generously) to be free.

With thanks
Verity Picken



On Thursday, July 24, 2014 4:18 AM, "'Steve Kauzlarich' steve-0xqwY39HEthBDgjK7y7TUQ@public.gmane.org [eccopro]" <eccopro-hHKSG33TihhbjbujkaE4pw@public.gmane.org> wrote:


 
You probably need to delete some entries.  Ecco's mem is limited and very low by today's standards so whatever you can clear (notes, page entries) should do it.
Steve
 
From: veritypicken-/E1597aS9LQAvxtiuMwx3w@public.gmane.org [eccopro] [mailto:eccopro-hHKSG33TihhbjbujkaE4pw@public.gmane.org]
Sent: Wednesday, July 23, 2014 10:50 AM
To: eccopro-hHKSG33TihhbjbujkaE4pw@public.gmane.org
Sub ject: [eccopro] Low memory condition
 
 
When I try to enter a new appointment in the Calendar, a box appears saying 'Unable to complete command, low memory condition detected'.  I am, however, able to enter a new To Do or a new name in the Phonebook.
 
I run Ecco 4.01 (32 bit) and have Windows Vista.  I have been using Ecco in a low-key way since 1996 ( mostly Calendar, Phonebook and ToDos.  I use the Calendar as a diary as well as for appointments so there is quite a bit of data there.  
 
I see on Google that others suggest renaming .alm and .cfx files but I cannot find these.
 
Please advise.
 
Kind regards
Verity
 
I intend upgrading to Windows 7 or 8.1 soon - which is easiest for Ecco?
 


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Low memory condition

 

When I try to enter a new appointment in the Calendar, a box appears saying 'Unable to complete command, low memory condition detected'.  I am, however, able to enter a new To Do or a new name in the Phonebook.

I run Ecco 4.01 (32 bit) and have Windows Vista.  I have been using Ecco in a low-key way since 1996 (mostly Calendar, Phonebook and ToDos.  I use the Calendar as a diary as well as for appointments so there is quite a bit of data there.  

I see on Google that others suggest renaming .alm and .cfx files but I cannot find these.

Please advise.

Kind regards
Verity

I intend upgrading to Windows 7 or 8.1 soon - which is easiest for Ecco?


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MyPhoneExplorer Ecco Edition

 

        

Organize your time the way you tick and use your Phone to keep track of it.



View it in High Definition and Full Screen

The exclusive Ecco Edition of MyPhoneExplorer enables two-way synchronizations of EccoPro, Outlook, GMail, Thunderbird, Lotus Notes, Windows Contacts and Windows Calendar between your Desktop and Android Phones and Tablets. Install the necessary Android component "mpeclient.apk" available with your setup files or download and install the free MyPhoneExplorer Client from the Google Play Store. Connect your phone over WiFi, USB cable or Bluetooth and you will be able to manage your Android Phone’s memory, files, contacts and text messages from your PC. The client loads quickly and it takes just a couple of seconds for the phone to connect with the PC. The Android application runs in the background and does hardly use any of your available memory.

You can edit your phone contacts as well as send text and email over the phone from your desktop and check on your desktop whether a message has been received by your contact. You can also review the latest incoming and outgoing call numbers. You can call these numbers, write text messages or email, search for numbers and addresses in your phonebook, add new numbers to contacts or export your contacts, a very useful addition should you lose your Phone. MyPhoneExplorer will not only synchronize your data but will also save all your contacts to a “.csv” file, which can be imported into a new phone at any point.

The built-in file manager will give you a view of all files on your device and on your Android memory card. Just a click of your mouse will transfer all your photos to your PC. You have the option of moving entire folders from your memory to your PC as well as upload new files from your computer to your phone. MyPhoneExplorer will tell you how much memory is left on your phone and on your SD card.

Features:

  • Adressbook - with direct sync to Ecco, Outlook, GMail, Windows contacts, Thunderbird, Lotus Notes
  • Calendar - with direct sync to Ecco, Outlook, Google, Thunderbird, Windows Calendar(Vista), Lotus Notes, and net shared calendars (WebDAV, FTP, local)
  • Synchronize Ecco Tasks and Ecco Notes with MPE Tasks and MPE Notes
  • SMS Messages - Send, Archive, Export, Import extrem long Messages
  • File Browser for your Phone with Cache System to minimize Data Transfer, Automatic Photo synchronization
  • Set the Phone Clock based on the Atomic Time
  • and much more. i.e.: Call Lists, Edit Profiles, Control Phone, Memory Status, Phone Monitor
eccopro.comfacebook.com/eccoprocreativeservices.uscreativeservices.org
Why EccoPro - Time and Project Management
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Ecco and Windows 8.1

 

Not long after Windows 8.1 hit the stands, I saw a cautionary note in this forum about starting to use it with Ecco.  Friedhelm advised (and I certainly agreed) that it was better to wait and let the bugs and kinks be worked out of the new operating system.

Could we have an update on this topic?

Best,

Frank Nettleton

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One-time Download?

 

I had downloaded prior versions of Ecco Pro in the past as freeware, and am now trying to install it on my 64 bit Windows 8.1 PC.  I see that I can do this by becoming a subscriber for $20/year.  I don't mind paying the $20, but I only use basic features of the software and don't expect to require support or enhancements.  Is there any problem if I subscribe, then at some point before year 2 cancel my subscription?  Or will Ecco stop working after I cancel my subscription? 

Thanks.

Mike


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