I have been using Ecco Pro since 1995, and have rarely had any troubles. Today, suddenly, I am completely unable to use the program, or even to open my data file. I could really use some help.
My computer is a desktop with a very fast, modern Intel processor and 16GB of memory and Windows 7 Ultimate 64 bit. I installed Ecco Pro about 2 years ago on this machine using the EccoPro 64 - Installation.msi from Compusol. I am not using any of the add-on tools ("Ecco extension," etc.); it's just plain old vanilla EccoPro 64 bit.
I suspect the problem was caused by my having to do a "hard restart" earlier today (the computer appeared to b
e stuck and would not go fully into sleep mode, so I powered it down without doing a proper shutdown). Ever since then, I cannot fully open the file.
Following the hard restart, when I tried to reopen EccoPro, the program opened, and the dialogue box where I enter my file password appeared. Normally, when I enter the password and click "OK," the file opens right up. Instead, however, I got the message "Please Note . . . Unable to complete command, low memory condition detected." I have reviewed many years of posts to the EccoPro group about this, and I know that many others have had the same error message, and the problem for them was that they had reached one of EccoPro's memory limits. In all of those previous p
osts that I reviewed, however, this error message appeared when the user tried to add another appointment, or add something to a folder, not when simply opening their file. It seems that, for them, deleting some appointments, or deleting some other items from a folder, would typically solve the problem. My issue did not arise when trying to add something to a folder, but simply just trying to open my data file, and it happened right after my hard restart. And, unlike others who can simply delete some items, I can't even OPEN my data file to delete anything.
At first, I thought it was no big deal; I figured that the hard restart had simply corrupted my active EccoPro data file, since Ecco was running and my data file was open at the time of
the hard restart. I am a backup fanatic, and I have daily network backups going back weeks. But none of the backups work either! I tried my backup from yesterday; from the day before yesterday, the day before that; I tried one from three weeks ago; they all have the same problem, and yet all of them were working fine at the time of the backups. I then uninstalled and reinstalled Ecco, thinking it was a corruption with the installation of the program itself, but that didn't work. I found and deleted my ecco.cfx, ecco.fdb, and ecco.alm files from the C:\Users\[MyName]\AppData\Local\VirtualStore\Windows folder, but that didn't do anything either. I ran CheckDisk on my C drive (an SSD, where the program is installed) and my D drive (a second SSD, where my
data files are), to see if it was a problem with my disks, but no problems were found.
I even did a new installation of EccoPro on a spare Windows 7 laptop, and tried to use my backup data file from 3 weeks ago, but I got the same error message. How can that be???????
I have spent the last 2 hours trying virtually everything, reading old posts from this list, etc., but nothing works. Since I have backups that worked fine at the time I backed them up, and now none of them work, it seems to me that the Database – Recover tool is not the solution, right?
Can someone tell me what I am missing? It's probably obvious, but I can't think of it. My Ecco calendar and phonebook are
critical to me and I can't see either of them.
Thanks for any help,