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Ed Housman | 1 May 2003 13:56
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Re: [Sigia-l] RE: phrenology

I am reading "Mozart's Brain and the Fighter
Pilot" by Richard Restak, MD. He is a neurologist
and gives a very detailed description of how
the brain works, with diagrams. Different
physical structures in there perform specialized
functions. An understanding of the structure
and its powers and limitations could be useful
in dealing effectively with a user.

--Ed

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Noreen Whysel | 1 May 2003 16:51
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Re: [Sigia-l] designing an international contact directory

Check out oasis-open.org XML schema for name (xNL) and address (xAL), 
(formerly combined as xNAL).  It covers international issues and is a 
developing standard.

Noreen Whysel

>From: "Peter Cook" <peter <at> clearscope.com.au>
>Reply-To: <peter <at> clearscope.com.au>
>To: <sigia-l <at> asis.org>
>Subject: [Sigia-l] designing an international contact directory
>Date: Wed, 30 Apr 2003 14:55:13 +1000
>
>Hi everyone
>
>I am doing the IA (and assisting with the database design) for a contact
>directory for a large international non-profit organization.  The directory
>will consist of a public version available on the web, and a restricted
>access version that contains additional personal contact details.
>
>I would be most grateful for any tips about resources, or other advice,
>particularly in regard to the following issues.  If anyone knows of any 
>good
>examples that have been implemented, I would love to see them.  If you want
>to reply to me off-list, I will summarize all replies and post to this 
>list.
>
>Some issues that I am encountering:
>
>1. We have identified about 6 levels within the organization:
>- Global region (Europe, Asia-Pacific etc)
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Thomas.Donehower | 1 May 2003 16:58

[Sigia-l] Intranet survey questions

Hi, 

I have an opportunity to submit a survey to an organization who we're 
redesigning an Intranet for. Was wondering if any of you have had 
experience with this or would like to suggest some questions that we 
should definitely ask. As far as I know we are able to do any type of 
question including open ended, multiple choice and matrix. My goal is to 
get actionable feedback. Will publish complete list of questions to list. 

-Tom 

Thomas Donehower
Manager, Information Architecture

EURO RSCG NETHOD CIRCLE
200 Madison Avenue
New York, New York 10016

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Melissa Riesland | 1 May 2003 19:32
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[Sigia-l] ASIS&T Seattle Reading Gp: Patriot act in local news

Hi all,

In a follow up to April's Patriot Act discussion,
public radio has some interesting broadcasts. 

Wednesday on KUOW's Weekday, the topic was
debated by a local FBI spokesman and an ALA legal
spokeswoman. And today on KPLU is a news blurb (2
min.) about Seattle Public Library's stand on the
issue. 

Happy listening!
M.

--------------------------------

KUOW:
Libraries & the Patriot Act 

http://www.kuow.org/full_program_story.asp?NewsPage_Action=Find('ID','4121')&NewsPage_Position=FIL%3AORD%3AABS%3A4KEY%3A4121PAR%3A

Some public libraries are destroying patron
records to prevent law enforcement officials from
obtaining the records under the USA Patriot Act.
FBI officials counter that libraries are
overreacting to the law. 

Guests: 
Deborah Caldwell-Stone, Deputy Director Office
for Intellectual Freedom, American Library
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Miriam Walker | 1 May 2003 21:16

RE: [Sigia-l] Intranet survey questions

I've found Perlman's article on computer administration of usability
questionnaires a useful place to start. The questions are generic and
mostly use Likert scales but they are all from well designed question
sets.
http://www.acm.org/~perlman/question.html
http://www.acm.org/~perlman/question.cgi?form=CSUQ

Miriam

-----Original Message-----
From: Thomas.Donehower <at> nethodcircle.com
[mailto:Thomas.Donehower <at> nethodcircle.com] 
Sent: Friday, May 02, 2003 2:58 AM
To: sigia-l <at> asis.org
Subject: [Sigia-l] Intranet survey questions

Hi, 

I have an opportunity to submit a survey to an organization who we're 
redesigning an Intranet for. Was wondering if any of you have had 
experience with this or would like to suggest some questions that we 
should definitely ask. As far as I know we are able to do any type of 
question including open ended, multiple choice and matrix. My goal is to

get actionable feedback. Will publish complete list of questions to
list. 

-Tom 

Thomas Donehower
(Continue reading)

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Bill Bulman | 1 May 2003 21:39
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[Sigia-l] Philly Cocktail Hour - May 7th <at> 6:30pm

You are invited to May's Philly UX Cocktail Hour. 

Where:  Manayunk Brewery, 4120 Main St. Philadelphia, PA 19127
When:   Wednesday May 7th  <at>  6:30pm
Who:     IAs, UEs, and like-minded folks

We'll be drinking out on the patio overlooking the Schuylkill. Everyone is
invited, and you don't necessarily have to be an Information Architect or
Usability person to come. The more diverse the group the better...

This is an informal event with no goals other then hanging out, drinking and
talking about User Experience stuff.
Hope to see you there!

For more information about the cocktail hour visit:
www.useabilly.com/cocktail

Thanks,

-bill

bill.bulman
usability manager
GSI Commerce
bulmanb <at> gsicommerce.com
610.491.7620
 
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Listera | 1 May 2003 22:03
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[Sigia-l] Usability testing into the dustbin?

From the recent CHI 2003 conference in Fort Lauderdale, Florida, as relayed
by Larry Constantine:

Usability can sometimes be more about belief than about evidence or
engineering, with usability testing heading the list as a central tenet of
the dogma of modern practice.

Far from being a scientific and reproducible procedure, as it is touted by
many professionals and regarded by many managers, usability testing now
appears to be a highly variable art in which the results depend on who is
testing what by which protocol with which particular subjects. It is quite
possible that for some systems being evaluated by some procedures, no matter
how many subjects you test, you will continue to uncover new and significant
problems. The problems you find will be different from those you would find
with other users and different from those that another tester would uncover
with the same number of users.

One major conclusion from the panel and the conference might be that
usability testing is so entrenched in the canon of usability practice that
no amount of counter-evidence will shake the faith of its true believers. An
unbiased reading of the research results would suggest that no amount of
testing is enough, a conclusion already well-established a quarter century
ago within the software quality movement. The focus of software quality
improvement is now on reducing the so-called injection rate, that is,
avoiding problems in the first place. There is a limit to how many defects
can be uncovered, cataloged, and analysed in a given number of sessions no
matter what protocols one follows or how rapidly one iterates. The more
problems lurking in the system to be tested, the more hopeless the fate of
those who put their faith in testing.
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David_Fiorito | 1 May 2003 22:20
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RE: [Sigia-l] Intranet survey questions

When I was at IKON we used a version of IBM's 12 questions for our 
quarterly user satisfaction surveys.  We also used a series of focus 
groups and individual interviews to augment our results.  Most actionable 
items came from a careful analysis of the open ended questions in the 
survey (the negative and positive aspects of the site) and the feedback 
gathered in the focus groups.

Cheers,

Dave Fiorito

"Miriam Walker" <Miriam.Walker <at> peace.com>
Sent by: sigia-l-admin <at> asis.org
05/01/2003 03:16 PM

 
        To:     <Thomas.Donehower <at> nethodcircle.com>, <sigia-l <at> asis.org>
        cc:     (bcc: David Fiorito/IT/VGI)
        Subject:        RE: [Sigia-l] Intranet survey questions

I've found Perlman's article on computer administration of usability
questionnaires a useful place to start. The questions are generic and
mostly use Likert scales but they are all from well designed question
sets.
http://www.acm.org/~perlman/question.html
http://www.acm.org/~perlman/question.cgi?form=CSUQ

Miriam

-----Original Message-----
(Continue reading)

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Joe 10 | 1 May 2003 22:46

Re: [Sigia-l] Usability testing into the dustbin?

At 4:03 PM -0400 5/1/03, Listera wrote:
>The problems you find will be different from those you would find
>with other users and different from those that another tester would uncover
>with the same number of users.

Hey, that's great news! Infinite room for unique findings = never 
ending supply of work!
;-)
/Joe
-- 

Joe Tennis
Information Design Honcho
Joe 10 Group
2430 5th Street
Studio L
Berkeley, CA 94710
510-649-1744
joe  <at>  joe10.com
http://www.joe10.com?cpn=sig
User Centered Design, Strategy and Marketing
for Web, Wireless and Interactive Media

Get your E-Metrics in order:
http://metrics.joe10.com/
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Listera | 1 May 2003 23:33
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Re: [Sigia-l] Usability testing into the dustbin?

"Joe 10" wrote:

> Hey, that's great news! Infinite room for unique findings = never
> ending supply of work!

So you discovered the secret of the usability testing racket: test often,
test every Tuesday afternoon, change the variables and test again; 1/2 tbsp
of use-case dust and a dash of RUP moonbeams, and you too would never need
to think again. :-)

Ziya
Nullius in Verba 

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Gmane