RFP: GSM <-> VoIP Call-Center across 4 Countries in Asia
Jonathan Barratt <jonathan.barratt <at> gmail.com>
2012-05-22 18:31:52 GMT
Hi All,
For any who might be interested in this sort of work, we have a project coming up in the near future for which we
will require a call-center in one country and trunk-scale connections between it and two and later three
other countries, all in Asia. The end users will call into GSM SIMs hosted by Asterisk servers situated in
their native country, and then SIP will handle the international relay between those hubs and the
call-center staff at our primary location; who themselves will also have GSM SIMs to receive direct calls
from domestic clients.
The call center's dialplan will need to be arranged into five different groups to represent the five
different companies that will all be working under the same umbrella. The current numbers in terms of SIM
Cards/GSM Channels & Day Operators & Night Operators are:
18 & 15 & 6,
14 & 8 & 3,
34 & 4 & 1,
21 & 7 & 3,
4 & 3 & 1.
So a total of about 91 channels and 51 operators to start, with rapid growth expected for at least two years
after the first 6 months. There are three different mobile network operators serving the call-center
site, and a similar variety in numbers at the first three other countries.
We need all the usual bells and whistles: ACD, Call Recording, Queue Monitoring & Statistics, ability to
pause out of queue for short breaks, Agent Metrics (very important), MoH, blind transfers, but not
voicemail or call parking. Agents will use soft-phones to start but we're prepared to move to real phones
if quality demands it. No need for screen-pops or desktop computer integration yet. One other big item:
QoS on the LAN — we have none as of yet, are currently using a Debian box as our router and unmanaged gigabit
switches, so we'll definitely need this added.
I don't need a formal proposal yet, if you're interested then please just send your qualifications and a
rough ball-park estimate on time and *labor* costs but don't stress on them, they're not something you'd
ever be held to: I will narrow the pool of applicants down to a short-list and then ask for more detailed,
realistic figures as part of what would be considered an official proposal.
Thanks in advance!
Jonathan
CTO
IntelligentMillionaire.com
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