1 May 2004 01:56
Re: The Perfect Customer
Dale Emery <dale <at> dhemery.com>
2004-04-30 23:56:55 GMT
2004-04-30 23:56:55 GMT
Hi Matt, > I know the answer is that it doesn't matter if they get it > wrong because early feedback will allow them to make changes > afterwards but how do you convince a customer of that? I think it matters, but only very little. One way to convince the customer is to make the possibilities visible. Put various scenarios on the wall, so that it's easy to see the differences. Here's one way. Suppose the customer isn't sure whether to do story X this iteration or next. One choice is to do story X this week. Take this week's cards and plop them up on the wall. Draw a vertical line to the right of these. Take next week's cards, and plop them on the wall to the right of the line. Draw a horizontal line below that whole scenario. Then use a duplicate set of cards to show the other scenario. If you shift story X to next week, you can do a few other stories from next week to this week. Call those stories Y and Z. Plop them up on the wall, along with the rest of this week's cards, to the left of the "this week" line. Put story X, along with any other "next week" stories, to the right of the line. Then it's easy to show the cost of getting it wrong. Let's say X is more valuable than Y and Z, but you make a mistake and put X next week instead of this week. The cost is that you get story X next week instead of this week. As partial compensation, you get stories Y and Z this week instead of next week. Total cost: One(Continue reading)
-Brian
Jeff Grigg wrote:
>--- Ron Jeffries <jeffries <at> d...> wrote:
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