RE: auto-response not working

Thanks for answer but I want that whenever any email accepts by the OTRS it
will send the ticket No to the customer, how it is possible in OTRS and how
to resolve this issue of auto reply?

Regards
Deepak 

-----Original Message-----
From: otrs-bounces <at> otrs.org [mailto:otrs-bounces <at> otrs.org] On Behalf Of Nils
Breunese (Lemonbit)
Sent: Wednesday, February 28, 2007 6:13 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] auto-response not working

Deepak Chopra wrote:

> I've installed otrs 2.1.3 on Redhat Enterprise Linux 4 everything  
> is working fine but when ever any ticket generates in  OTRS   
> System, the auto-reply doesn't send the details to the customers  
> and I'm getting the following error message :
>
>
>
> Wed Feb 28 17:20:03 2007
>
> notice
>
> OTRS-PM3-10
>
> Sent no 'auto reply' for Ticket [2007022810000341] ("xyz"  

RE: Reporting

Hi.
I have the same need with you. I need some good reporting. I started using SYbase infomaker. It is a bit
complicated but once you manage to make a report, the others are easy

By

________________________________

Από: otrs-bounces <at> otrs.org εκ μέρους Jason B. Loven
Αποστολή: Τετ 28/2/2007 10:41 μμ
Προς: User questions and discussions about OTRS.org
Θέμα: [otrs] Reporting

Is anyone doing anything cool with reporting etc? We're mostly using OTRS just for it's ticket management
capabilities and I have really dug into reporting on it very much other than some basic custom MySQL
queries I wrote a while back. I was wondering if anyone had more advanced stuff. For example something that
could show reports on tickets open per day/week, avg/week, avg time to completion, etc.

Thank you,
Jason Loven
Manager - Technical Services Department

Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven <at> cainetserv.com
Web: http://www.cainetserv.com/

Re: LDAP and Removing a Customer

Hi Daniel,

Daniel xxxxx schrieb:
> When using the built in DB for customers, I've read in the Manual that
> you don't delete users you simply make them invalid.   How does this
> work for LDAP?  If I delete a user out of LDAP do I make a boo boo?

No, you just can't get detailed customer-informations on tickets whom
customer was deleted from ldap.
> 
>  
> 
>  
> 
> Thanks,
> 
>  
> 
> Daniel

Bye, Alex
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/

top posting

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/

Ticket Search output

Hi, I have some questions about Ticket Search.

When selecting CSV on the search page, OTRS generates a CSV file using
semi-colons for field seperator. I'd like it to use commas instead but
changing the value of 'Separator' in Kernel/System/CSV.pm has no effect.
Am I missing something obvious or how can this be changed?

Also, how do I add our company name at the top of the PDF when an agent
selects Print as Result Form?

Regards
Kobus

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/

Intermittent 500 errors with OTRS 2.1.5 under Debian ISPConfig

I've installed OTRS and I'm trying to configure the admin panels.
However, I get intermittent 500 errors, and OTRS is very, very slow --
usually between 5 and 20 seconds between each click!

I've documented this extensively on howtoforge.com, but no one's been
able to help:
http://www.howtoforge.com/forums/showpost.php?p=62788&postcount=21

I know that I first need to fix the script errors, but I'm also very
concerned about the performance.

Thanks for your help
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/

Ticket history table size revisited

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/

Re: Intermittent 500 errors with OTRS 2.1.5 under Debian ISPConfig

Reda Sadki wrote:

> I've installed OTRS and I'm trying to configure the admin panels.
> However, I get intermittent 500 errors, and OTRS is very, very slow --
> usually between 5 and 20 seconds between each click!
>
> I've documented this extensively on howtoforge.com, but no one's been
> able to help:
> http://www.howtoforge.com/forums/showpost.php?p=62788&postcount=21
>
> I know that I first need to fix the script errors, but I'm also very
> concerned about the performance.

Looks like you're running OTRS as a CGI app. Switching to mod_perl  
will speed up things a lot.

Nils Breunese.

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/

Re: top posting

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/

Line wrap setting?

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/