i18n at otrs.org for internationalization and localization questions.

headers Mohammad Saleh | 10 Apr 2007 19:03

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Hi Mohammad!

Mohammad Saleh schrieb:
> I attached Arabic translation file with this message, i translated most
> of user and customer web interface and some of administration web interface.

Very cool! It looks very cool! 

I tried to add it to the OTRS cvs. I just have to questions:

a) What should be in the (c) header?
b) Is it "Arabic (Oman)" or is it "Arabic (Syria)"?

Many thanks for your help! )

> Mohammad

Greetings,

  Martin

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
  Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
    http://www.otrs.com/ :: Communication with success!
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Hi Tietew,

Tietew schrieb:
> I'm trying to use OTRS in Japanese.
> I translated Language/ja.pm and succeeded to use OTRS in
> Japanese using UTF-8. 
> 
> There is a big problem to use OTRS in Japanese that;
> many web-based MUAs, such as Hotmail and Yahoo, and some popular
> MUAs, such as Microsoft Exchange and Lotus Notes, does not
> support UTF-8! 
> 
> # Attention: Hotmail's English UI and Yahoo,Inc.'s web mailer
> support UTF-8...
> 
> Therefore, customers which use these MUAs cannot read mails sent
> from OTRS. They can read mails encoded in ISO-2022-JP only.
> My OTRS must send mails as ISO-2022-JP.
> 
> # OTRS *can* receive and parse ISO-2022-JP mail correctly.
> # There is no problem in receiving mails. Only sending.
> 
> 
> I cannot use ISO-2022-JP as OTRS UI. Because:
> 1. ISO-2022-JP is insecure for web applications.
>    ISO-2022 series is stateful encoding and contains \x1B escape
>    sequence. It's very hard to handle stateful encoding
>    correctly for web applications.
> 2. I want to share one OTRS installation and its queues in
>    multilingual project team. Non-Japanese team can or must use UTF-8.
>    And, OTRS must be able to send ISO-2022-JP mail even if
>    user uses English UI.
> 
> In other word, I do not want Japanized (locally patched) OTRS.
> 
> -----
> 
> My suggestion is to create "mail character encoding" to queue
> settings (defaults to UTF-8, or empty meaning system default
> charset). for example,
> 
> info-en queue uses 'UTF-8' or ''
> info-ja queue uses 'ISO-2022-JP'
> 
> A mail composd mail in info-en queue is encoded as UTF-8.
> A mail composd mail in info-ja queue is encoded as ISO-2022-JP.
> 
> This solution seems to make them happy that all users in all
> languages.
> 
> RFC: Any other suggestion?
> 
> If no oppose, I will try to make patch.

I'm a little bit late. :) But I do have a comment. :)

This feature would be much easier to implement if you use sender address
based charset encoding of emails. Because you only need to patch
Kernel/System/Email.pm (there is where an email is created and sent out,
but no more queue info is there).

PS: How about to put the ja.pm to the OTRS distribution?

Greetings from Germany,

  -Martin

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
  Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
    http://www.otrs.com/ :: Communication with success!
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Hi Carlos,

it's not really a internationalization problem. So it's a off topic in
this list.

However, there is a config option for that: SysConfig -> Ticket ->
Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ResponseFormat

Greetings from Germany,

  -Martin

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
  Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
    http://www.otrs.com/ :: Communication with success!

Carlos G Oyarzabal schrieb:
> Hi list,
>  
> I am using OTRS 2.1. under FreeBSD.
> When I used any response listed under "Compose Answer (email)" always is
> inserted the Body of the original message as follows:
>  
> 1:    salutation
> 2:   > original body  (6 lines with ">" symbol)
> 3:   the body of the response choose from Compose Answer (email)
> 4:   the signature
>  
> I would like to avoid the section 2 because the body of the response
> grow every time I use a response.
> I did check /Modules/AgentTicketCompose.pm file at subroutine new at the
> begining of file:
>  
> - - - - - - - - - - -
>     # get response format
>     $Self->{ResponseFormat} =
> $Self->{ConfigObject}->Get('Ticket::Frontend::ResponseFormat') ||
>       '$Data{"Salutation"}
> $Data{"OrigFrom"} $Text{"wrote"}:
> $Data{"Body"}
>  
> $Data{"StdResponse"}
>  
> $Data{"Signature"}
> ';
> - - - - - - - - - - - -
>  
> and I did modify as follows:
>  
> - - - - - - - - - - - - -
>     # get response format
>     $Self->{ResponseFormat} =
> $Self->{ConfigObject}->Get('Ticket::Frontend::ResponseFormat') ||
>       '$Data{"Salutation"}
>  
> $Data{"StdResponse"}
>  
> $Data{"Signature"}
> ';
> - - - - - - - - - - - -
>  
> but the OTRS software continue inserting the text generated from
>  
> $Data{"OrigFrom"} $Text{"wrote"};
> $Data{"Body"}
>  
>  
> Any help will be apreciated.
>  
> Best regards from México.
>  
> Carlos
>  
>  
>  
> */Con un atento saludo/*
>  
> *Grupo CASH / BeHelper Internacional*
> WEB CALL CENTER SOLUTIONS AND HELPDESK SERVICES
> Carlos G. Oyarzabal, Ing.
>  
> carlos.oyarzabal <at> grupocash.com.mx <mailto:carlos.oyarzabal <at> grupocash.com.mx>
> Oficina: (272) 724-3921 conmutador
> Móvil: 044 272 703-3018
> Nextel: 52* 304 971*1

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Hi Carlos,

This is the i18n-List for OTRS language translations. Please use the
otrs-list otrs <at> otrs.org for configuration and administration questions.
You'll find a subscription form at
http://lists.otrs.org/mailman/listinfo/otrs.

On Tue, Apr 24, 2007 at 11:14:06PM -0500, Carlos Oyarzabal wrote:

> I am using the  fresh 2.x OTRS system but I dont know how to enable the FAQ.

- Log in as an user with admin privileges (the default admin user is
  root <at> localhost with password 'root')
- go to Admin -> Package Manager
- press 'update' to update the package repository list
- install the FAQ package

cheers

  Henning

--

-- 
Henning Oschwald
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
  Fon: +49 (0) 9421 56818-0  :: Fax: +49 (0) 9421 56818-18
    http://www.otrs.com/ :: Communication with success!

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Arabic Translation

Re: Arabic Translation

Re: Request for Comments: OTRS in Japanese

Re: Arabic Translation

avoiding reinsert of body text

Re: avoiding reinsert of body text

RV: How to use FAQ

Re: RV: How to use FAQ