The OTRS developers discuss various design and implementation issues here

Carlos Rodríguez | 4 Aug 2010 19:21

Include ePub format of otrs documentation

Hi All

I like to suggest the use of ePub format for all otrs documentation in addition to pdf and html format.

ePub is an open standard for electronic publications, mobile devices like Apple (iPod, iPad, iPhone), Android based phones, and other electronic book readers can read ePub ebooks.

From DocBook XLS 1.74.1 ePub is supported as a DocBook output format, so maybe is not so hard to implement it

With the next release of MyOTRS, The iPhone App many "iUsers" will be very glad to have otrs documentation in their mobile device.

For more information about ePub please click on the following links

http://en.wikipedia.org/wiki/EPUB

http://www.idpf.org/

Carlos Fernando Rodríguez Hdz.
Research & Development

OTRS Lab, S.A. de C.V.

Parque de Software, Módulo A1, Circuito Norte 100

Parque Industrial Zapotlan 2000

49000 Ciudad Guzmán, Jalisco

MEXICO

T: +52 33 4777 3862 (Dial thru)

I: www.otrs.com/

GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only

ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide!

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Michiel Beijen | 4 Aug 2010 20:59

Re: Include ePub format of otrs documentation

Hi Carlos,

I think it's a nice idea. Feel free to use http://bugs.otrs.org to add these kind of enhancement requests!

((enjoy))

Michiel Beijen
Senior Consultant

Follow me on Twitter: <at> otrsnl [https://twitter.com/otrsnl]

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The Netherlands

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From: Carlos Rodríguez

Sent: Wednesday, August 04, 2010 7:21 PM

To: dev <at> otrs.org

Subject: [dev] Include ePub format of otrs documentation

Hi All

I like to suggest the use of ePub format for all otrs documentation in addition to pdf and html format.

ePub is an open standard for electronic publications, mobile devices like Apple (iPod, iPad, iPhone), Android based phones, and other electronic book readers can read ePub ebooks.

From DocBook XLS 1.74.1 ePub is supported as a DocBook output format, so maybe is not so hard to implement it

With the next release of MyOTRS, The iPhone App many "iUsers" will be very glad to have otrs documentation in their mobile device.

For more information about ePub please click on the following links

http://en.wikipedia.org/wiki/EPUB

http://www.idpf.org/

Carlos Fernando Rodríguez Hdz.
Research & Development

OTRS Lab, S.A. de C.V.

Parque de Software, Módulo A1, Circuito Norte 100

Parque Industrial Zapotlan 2000

49000 Ciudad Guzmán, Jalisco

MEXICO

T: +52 33 4777 3862 (Dial thru)

I: www.otrs.com/

GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only

ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide!

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Martin Gruner | 10 Aug 2010 08:55

Re: how to register a public module?

Hi Juan,

could it be because you gave the config entry has key the name
###PublicMyPackage? Maybe you need to use this as Action parameter in
your URL.

Regards, mg

Am 27.07.10 18:16, schrieb Juan Manuel Rodríguez:
> Hi Everyone,
>   I want to register a module that should be accessible for customers
> not logged-in  yet. This module should return a JSON data. I want to
> improve the login by making some validations while the user is typing,
> before he click the submit button.
>
> So, I create a simple OTRS package for install this module.
> It's configuration file is like this:
>
> <?xml version="1.0" encoding="iso-8859-1" ?>
> <otrs_config version="1.0" init="Application">
> <ConfigItem Name="PublicFrontend::Module###PublicMyPackage"
> Required="1" Valid="1">
>       <Description Lang="en">Frontend module registration for
> MyPackage.</Description>
>       <Group>MyPackage</Group>
>       <SubGroup>Frontend::Public::ModuleRegistration</SubGroup>
>       <Setting>
>           <FrontendModuleReg>
>               <Description>MyPackage</Description>
>               <NavBarName>MyPackage</NavBarName>
>               <Title>MyPackage</Title>
>           </FrontendModuleReg>
>       </Setting>
>   </ConfigItem>
> </otrs_config>
>
> But the module is inaccesible in the public.pl. This URL:
> http://<HOST>/otrs/public.pl?Action=MyPackage
> doesn't work. And shows the following error: "Error: Got no ModuleReg!"
>
> All files are copied correctly:
>
> Kernel/Config/Files/MyPackage.xml
> Kernel/System/MyPackage.pm
> Kernel/Modules/PublicMyPackage.pm
> Kernel/Language/en_PublicMyPackage.pm
> Kernel/Output/HTML/Standard/PublicMyPackage.dtl
>
> What i am doing wrong? Can someone helpme?
>
> Thanks!
> Juan Manuel
>
>
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-- 
Martin Gruner
Developer R&D

OTRS AG
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NEU: OTRS::ITSM 2.0 - jetzt mit dem brandneuen Change Management Modul. -Die erste ITIL® V3 kompatible 
und nach PinkVERIFY zertifizierte Open Source IT Service Management (ITSM) Lösung weltweit!

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markus.knoll | 10 Aug 2010 10:00

Markus KNOLL ist außer Haus.


Ich werde ab  09.08.2010 nicht im Büro sein. Ich kehre zurück am
17.08.2010.

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Thomas Kaltenbrunner | 18 Aug 2010 16:35

Need a little help for dev start

Hello,

before I get lost in the source, it would help if I could get some basic 
infos.
Can somebody give me a very short intro to the architecture of otrs 3?

I want to add a new ticket function - something like "Send summary of 
ticket".
Can/Should this be implemented as a package?

Is there somewhere a discription how to create a package?

Thanks
Thomas Kaltenbrunner

--

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Martin Gruner | 19 Aug 2010 08:17

Re: Need a little help for dev start

Hi Thomas,

please see the HTML developer manual on doc.otrs.org (this also has
infos about package building) and the API reference on dev.otrs.org.

This should definitely be implemented as a package, without changing any
of the core OTRS files.

Good luck! :D

mg

Am 18.08.10 16:35, schrieb Thomas Kaltenbrunner:
> Hello,
>
> before I get lost in the source, it would help if I could get some
> basic infos.
> Can somebody give me a very short intro to the architecture of otrs 3?
>
> I want to add a new ticket function - something like "Send summary of
> ticket".
> Can/Should this be implemented as a package?
>
> Is there somewhere a discription how to create a package?
>
> Thanks
> Thomas Kaltenbrunner
>

-- 
Martin Gruner
Developer R&D

OTRS AG
Europaring 4
94315 Straubing

T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I:  www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann

NEU: OTRS::ITSM 2.0 - jetzt mit dem brandneuen Change Management Modul. -Die erste ITIL® V3 kompatible 
und nach PinkVERIFY zertifizierte Open Source IT Service Management (ITSM) Lösung weltweit!

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Thomas Kaltenbrunner | 19 Aug 2010 12:17

Re: Need a little help for dev start

Hi Martin,

Am 19.08.2010 08:17, schrieb Martin Gruner:
> Hi Thomas,
>
> please see the HTML developer manual on doc.otrs.org (this also has
> infos about package building) and the API reference on dev.otrs.org.
>    
Ups. A very good intro and I did not find it :-[
Since there is no document for the neweset version, can you or someone 
else point out the mayor changes in architecture and API from 2.4 to 3?

> This should definitely be implemented as a package, without changing any
> of the core OTRS files.
>    
OK.

Thanks

Gruß
Thomas
> Good luck! :D
>
> mg
>
> Am 18.08.10 16:35, schrieb Thomas Kaltenbrunner:
>    
>> Hello,
>>
>> before I get lost in the source, it would help if I could get some
>> basic infos.
>> Can somebody give me a very short intro to the architecture of otrs 3?
>>
>> I want to add a new ticket function - something like "Send summary of
>> ticket".
>> Can/Should this be implemented as a package?
>>
>> Is there somewhere a discription how to create a package?
>>
>> Thanks
>> Thomas Kaltenbrunner
>>
>>      
>    

--

-- 
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Martin Edenhofer | 19 Aug 2010 12:29

Re: Need a little help for dev start

Hi Thomas,

On 19.08.2010, at 12:17, Thomas Kaltenbrunner wrote:
>> please see the HTML developer manual on doc.otrs.org (this also has
>> infos about package building) and the API reference on dev.otrs.org.
>>   
> Ups. A very good intro and I did not find it :-[
> Since there is no document for the neweset version, can you or someone else point out the mayor changes in
architecture and API from 2.4 to 3?

The developmer manual for OTRS 3.0 is online (but not listed in the nav bar right now). -> http://doc.otrs.org/developer/3.0/en/html/

The major change is the completely new interface (moved from html with table layout to clean markup and css).

Regarding Perl-API, some small changes, but almost compatible to OTRS 2.x

PS: Can you point me out what you want to create/change? So I can write you what steps you need to go.

 -Martin

>> This should definitely be implemented as a package, without changing any
>> of the core OTRS files.
>>   
> OK.
> 
> Thanks
> 
> Gruß
> Thomas
>> Am 18.08.10 16:35, schrieb Thomas Kaltenbrunner:
>>   
>>> Hello,
>>> 
>>> before I get lost in the source, it would help if I could get some
>>> basic infos.
>>> Can somebody give me a very short intro to the architecture of otrs 3?
>>> 
>>> I want to add a new ticket function - something like "Send summary of
>>> ticket".
>>> Can/Should this be implemented as a package?
>>> 
>>> Is there somewhere a discription how to create a package?
>>> 
>>> Thanks
>>> Thomas Kaltenbrunner

Blog: http://edenhofer.de/

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Thomas Kaltenbrunner | 19 Aug 2010 12:58

Re: Need a little help for dev start


Am 19.08.2010 12:29, schrieb Martin Edenhofer:
> Hi Thomas,
>
> On 19.08.2010, at 12:17, Thomas Kaltenbrunner wrote:
>
>>> please see the HTML developer manual on doc.otrs.org (this also has
>>> infos about package building) and the API reference on dev.otrs.org.
>>>
>>>
>> Ups. A very good intro and I did not find it :-[
>> Since there is no document for the neweset version, can you or someone else point out the mayor changes in
architecture and API from 2.4 to 3?
>>
> The developmer manual for OTRS 3.0 is online (but not listed in the nav bar right now). ->  http://doc.otrs.org/developer/3.0/en/html/
>

Thank you.

> The major change is the completely new interface (moved from html with table layout to clean markup and css).
>
> Regarding Perl-API, some small changes, but almost compatible to OTRS 2.x
>
> PS: Can you point me out what you want to create/change? So I can write you what steps you need to go.
>
I want implement a function to send a summary of the ticket to an email 
receiver.
At the moment I am in a very early stage and try to get into the 
architecture of the system and find a starting point.
I think I will first have a deeper look into the docs and then start 
with the package example.

Thomas
>   -Martin
>
>
>>> This should definitely be implemented as a package, without changing any
>>> of the core OTRS files.
>>>
>>>
>> OK.
>>
>> Thanks
>>
>> Gruß
>> Thomas
>>
>>> Am 18.08.10 16:35, schrieb Thomas Kaltenbrunner:
>>>
>>>
>>>> Hello,
>>>>
>>>> before I get lost in the source, it would help if I could get some
>>>> basic infos.
>>>> Can somebody give me a very short intro to the architecture of otrs 3?
>>>>
>>>> I want to add a new ticket function - something like "Send summary of
>>>> ticket".
>>>> Can/Should this be implemented as a package?
>>>>
>>>> Is there somewhere a discription how to create a package?
>>>>
>>>> Thanks
>>>> Thomas Kaltenbrunner
>>>>
> Blog: http://edenhofer.de/
>
> ---------------------------------------------------------------------
> OTRS mailing list: dev - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/dev
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
>

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Vladimir Damjanovic | 19 Aug 2010 16:26

HELP otrs ldap

Hi people is there any way to make this work

I installed otrs 2.4.6 on windows xp and i have set up ldap auth and sync (ldap ad-db).
that worked fine.

But now my boss wants otrs on linux + ldap auth

I instaled otrs 2.4.7 on debian. I activated ldap auth for customers via sysconfig.

But when I entered sync (ldap to db) settings in Config.pm

In login screen I get

Error: Access denied for user 'otrs' <at> 'localhost' (using password: NO)

I think it is db access problem.

Can someone explain what to do?

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