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Giuseppe GP. Perna | 4 Jul 2008 10:21
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Otrs 2.2.6-01 and VirtualHost httpd 2.2.6

Hello,

i have installed otrs on my centos whit rpm.

Otrs work fine.

 I want to configure the virtualhost but does not work with this configuration:

 

NameVirtualHost *:80

 

<VirtualHost *:80>

    ServerAdmin …

    ………

</VirtualHost>

 

<VirtualHost *:80>

    ServerAdmin ……

    CustomLog logs

….

</VirtualHost>

 

<VirtualHost *:80>

    ServerName demo.otrs.it

    ServerAdmin mail <at> dominio.it

    DocumentRoot /opt/otrs

    ScriptAlias        /cgi-bin /opt/otrs/bin/cgi-bin

    ErrorLog /etc/httpd/logs/log.local-error_log

    CustomLog /etc/httpd/logs/log.local-access_log common

</VirtualHost>

 

What mistake?

thanks

 

Giuseppe Perna
System Engineering
gperna <at> apsnet.it


aps srl
napoli / roma / milano
+39 081 741 12 08 tel
+39 081 743 70 28 fax

www.apsnet.it

 

Le informazioni contenute in questo messaggio e negli eventuali allegati sono riservate al destinatario. Persone diverse dallo stesso non sono autorizzate a leggere, copiare, modificare, diffondere il messaggio a terzi. Qualora il messaggio fosse stato ricevuto per errore vogliate cortesemente darcene notizia a mezzo telefax oppure e-mail e distruggere il messaggio ricevuto erroneamente. Ai sensi dell'Art. 13 del D. LGS 196/2003 vi informiamo che il vostro indirizzo di posta elettronica è nei nostri archivi in conseguenza di precedenti comunicazioni intercorse e che sarà da noi utilizzato nel rispetto della vostra volontà di ricevere o meno comunicazioni via posta elettronica dalla nostra società. Nel caso perciò desideraste che il vostro indirizzo di posta elettronica fosse rimosso dal nostro archivio, ovvero per l'esercizio dei diritti di cui all'Art. 7 del suddetto D.LGS.

 

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René Kleffel | 15 Jul 2008 10:38
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Size of textfield ArticleFreeText

Hello,

I use a freetextfield in some articles. In the frontend, this field has 
only a size of 30. In the database I changed the size to mediumtext, but 
it would be great, if this little single-line field could be an 
multi-line field similar to the body of an article.
Is this possible, could anyone help me with that?
Thanks.

Regards,
René
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John Teddy | 16 Jul 2008 17:05
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#otrs on irc.freenode.net has one idle user, more are invited.

So I looked around for an irc channel for otrs, and the only thing I could find was some wikimedia channel which uses otrs, but they don't like to talk about otrs, they only talk about wikimedia issues.

So I decided to dedicate myself to months of idling in #otrs on irc.freenode.net with screen/ssh/irssi, everyone else is welcome to join me. Can talk about otrs end-user stuff, management, dev, whatever. I just thought it would be nice to have an irc channel as well, and not just mailing list.

Some wikipedia developer has registered #otrs but freenode staff will allow re-registration if someone from otrs wants to contact them.

Hope to see lurkers/others there.

Cheers,
John
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John Teddy | 16 Jul 2008 17:12
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#otrs on irc.freenode.net has one idle user, more are invited.

So I looked around for an irc channel for otrs, and the only thing I could find was some wikimedia channel which uses otrs, but they don't like to talk about otrs, they only talk about wikimedia issues.

So I decided to dedicate myself to months of idling in #otrs on irc.freenode.net with screen/ssh/irssi, everyone else is welcome to join me. Can talk about otrs end-user stuff, management, dev, whatever. I just thought it would be nice to have an irc channel as well, and not just mailing list.

Some wikipedia developer has registered #otrs but freenode staff will allow re-registration if someone from otrs wants to contact them.

Hope to see lurkers/others there.

Cheers,
John

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Alex | 18 Jul 2008 13:24
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OTRS auto reply


Dear sirs !
could you send me instruction, how to turn on answer 
for message, I tried all options but without any result 
(system sending answer only inside)

My OTRS ver 2.2.5

Alex
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René Kleffel | 18 Jul 2008 14:03
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Re: OTRS auto reply

Hello,

I don't know if I understand You right, but before you can send an 
answer You must configure Responses <-> Queue in the admin interface.

Greetings,
René

Alex schrieb:
> Dear sirs !
> could you send me instruction, how to turn on answer 
> for message, I tried all options but without any result 
> (system sending answer only inside)
> 
> My OTRS ver 2.2.5
> 
> Alex
> _______________________________________________
> OTRS mailing list: dev - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/dev
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
> 
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Alex | 21 Jul 2008 09:12
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Auto reply

>:

Hello,

I mean not I send answer, but  the system, after it get my message
(the case when new ticket appeare)
Alex
-------
You wrote:
Hello,

I don't know if I understand You right, but before you can send an 
answer You must configure Responses <-> Queue in the admin interface.

Greetings,
Ren?
-------------
Alex schrieb:

> Dear sirs !
> could you send me instruction, how to turn on answer 
> for message, I tried all options but without any result 
> (system sending answer only inside)
> 
> My OTRS ver 2.2.5
> 
> Alex

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Martin Edenhofer | 22 Jul 2008 03:20

Re: Auto reply

Hi Alex,

try "Auto Responses <-> Queues" in the admin interfach. :)

Greetings,
  -Martin

-Martin

On Jul 21, 2008, at 9:12, Alex <podrujko <at> yandex.ru> wrote:

>> :
>
> Hello,
>
> I mean not I send answer, but  the system, after it get my message
> (the case when new ticket appeare)
> Alex
> -------
> You wrote:
> Hello,
>
> I don't know if I understand You right, but before you can send an
> answer You must configure Responses <-> Queue in the admin interface.
>
> Greetings,
> Ren?
> -------------
> Alex schrieb:
>
>
>> Dear sirs !
>> could you send me instruction, how to turn on answer
>> for message, I tried all options but without any result
>> (system sending answer only inside)
>>
>> My OTRS ver 2.2.5
>>
>> Alex
>
>
> _______________________________________________
> OTRS mailing list: dev - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/dev
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
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Alex | 22 Jul 2008 16:04
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Auto answer

Hi,
I already did it
Problem in other case:
I can not get auto answer from OTRS for my mail,
but mails for users were without any problems.
May be I forgot to turn on any option ?
----------
Hi Alex,

try "Auto Responses <-> Queues" in the admin interfach. :)

Greetings,
  -Martin
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Manfred Dohmen | 25 Jul 2008 09:38
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Last article instead of last customer article

Our support staff unlocks tickets back to the queue before leisure-time. In many cases they appended notes
to the tickets. For the views queue and zoom the function ArticleLastCustomerArticle is called and the
corresponding article is shown. We patched our old OTRS version so that it had a function to show the very
last article -- whatever the type is. It's quite annoying not to see a colleague's comments for our way of
handling support tickets.

Because the new RC1 doesn't have this feature neither I patched it in again. Simply add a function
ArticleLastArticle to Article.pm as copy of the existing ArticleFirstArticle with this return:
return $Self->ArticleGet( ArticleID => $Index[scalar( <at> Index)-1] );

... and these two calls:

===Modules/AgentTicketZoom.pm (instead of the for-loop at "get last customer article")===
my %tmpArticle = $Self->{TicketObject}->ArticleLastArticle( TicketID => $Self->{TicketID} );
$ArticleID = $tmpArticle{ArticleID};

===Modules/AgentTicketQueue.pm===
my %Article = $Self->{TicketObject}->ArticleLastArticle( TicketID => $TicketID );

I think a sysconfig option would be reasonlable here giving the admin the option to choose what article
should be shown: 1st, last customer or last.

Greetings
Manfred Dohmen

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Gmane