Hi,
Have tried on the user list but it doesn't appear to be an issue over there. Perhaps you can help?

I'd like to "expand" the "Time Units" field when handling tickets.
My users have a need to distinguish between normal time used on a ticket and overtime used.
(for billing and statistical purposes, for example)

I'm imagining that it's a fairly simple thing to do, but i have no idea how to, as i'm really not a coder.
Just another time field called Overtime, or something.

Of course, the values typed in should be "viewable" in reports and stats and so on, just like the time units is today.

Is it as simple as i think it is?

Have also had a look at the "Time Accounting" module, but... I just didn't get it. And it seems a bit overkill for what i need.

Thanks.

--
/Sune

Hello list,

This is my first post.  I'm sorry if this too-oft repeated, but has anybody successfully synced OTRS to SugarCRM?  I'd love to know how!

-Brian

hi List!

i´ve succesfully configured Kerberos Single Sign On with Apache 2.2 and mod_auth_kerb on Linux and Microsoft ActiveDirectory with OTRS HTTPBasicAuth.

It works fine - our Customers / Agents don´t have to logon manually, they get authenticated automagically by Internet Explorer. Only the Agents have to be created before in the OTRS System, Customer Attributes are synchronized via LDAP. Feel free to ask me, if you have more questions about this configuration...  

A Problem was that the Username is passed as " USERNAME <at> DOMAIN.COM " from the mod_auth_kerb modul.

So when a customer is authenticated as CUSTOMER <at> DOMAIN.COM AND you want to use samAccountName as customer-id, you have to cut off the <at> DOMAIN.COM from the username. Instead of using samAccountName as customer-id mapping you also can use "userPrincipalName" which would be in the USERNAME <at> DOMAIN.COM Format..

for some strange reasons we have to use samAccountName and we can set:

$Self->{'AuthModule::HTTPBasicAuth::Replace'} =' <at> DOMAIN.COM;

$Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} =' <at> DOMAIN.COM';

but in the Code it looks like this:

--HTTPBasicAuth.pm--

Line 77: $User =~ s/^\Q$Replace\E//;

IMHO it should look like this:

$User =~ s/\Q$Replace\E//i;

( without the ^  - Match the beginning of the line )

because Username-Domain-Format can vary depending on the used Webserver-Modul, e.g. modntlm or mod_auth_kerb:

NTLM: domain.com\username

Kerberos: username <at> domain.com

more?...

maybe it is worthy enough to change it in the code?

thanks/greets

jakob

Hi,

I m an OTRS-Newbie and I have to add an additinal Field to the New Ticket-Form
(including a new Fielt to the Database).
Do I have to insert these field manually or is there an easier way ?

Thanks in advance

Alfred