The OTRS developers discuss various design and implementation issues here

Martin Edenhofer | 1 Apr 2006 12:52

Re: Release date of 2.0.5/2.1.0

Hi Stefan,

Stefan Bedorf schrieb:
> > i'm planning to move our OTRS instances from 1.2.3 (heavily
> > patched/extended) to a more recent version.
> >
> > Seeing the long list of updates and bugfixes that came after 2.0.4 i
> > wonder is there a planned release date for 2.0.5 or even a 2.1.0
> > version?

Opps. Sorry for the delay. OTRS 2.0.5 is scheduled for April 2006.

Upcoming OTRS 2.1 is scheduled for Q3/Q4 2006.

> > Cheers
> > Stefan Bedorf

  Martin Edenhofer

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Martin Edenhofer | 1 Apr 2006 18:59

New API Documentation online

Hi,

JFI, the online version of the "OTRS API documentation" is now reworked
 and available at:

http://dev.otrs.org/

Have a lot of fun! .-)

  Martin

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
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KartheeK | 4 Apr 2006 13:17

Email Process

Hello All,

I am in the process of understanding the way how emails are generated to customers i.e Customer State Notify, Customer Move Notify . Can sombody give me a hint might trigger these mails?

Any Input regarding the matter will be of great help.

Regards,

KartheeK

Jiyo cricket on Yahoo! India cricket
Yahoo! Messenger Mobile Stay in touch with your buddies all the time.

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Christian Schoepplein | 4 Apr 2006 14:18

Re: Email Process

Hello KartheK,

On Di, Apr 04, 2006 at 12:17:02 +0100, KartheeK wrote:
>I am in the process of understanding the way how emails are generated to
>customers i.e Customer State Notify, Customer Move Notify . Can sombody give me
>a hint might trigger these mails?

Please take a look into Kernel/System/Ticket/Article.pm. There you'll 
find the SendCustomerNotification sub. Also 
Kernel/System/Notification.pm might help you.

>KartheeK

Best regards,
Christian

--

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babu dasthagir | 4 Apr 2006 16:11

[Query] SendAgentNotification definition

hi friends,

I want to know where the SendAgentNotification definition was wrote.

Reply ASAP,

Regards,

Babu.D

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Christian Schoepplein | 4 Apr 2006 17:09

Re: [Query] SendAgentNotification definition

Hi,

On Di, Apr 04, 2006 at 03:11:25 +0100, babu dasthagir wrote:
>I want to know where the SendAgentNotification definition was wrote.

Please see Kernel/System/Ticket/Article.pm. There you'll find the sub.

>Babu.D

Regards,
Christian

--

-- 
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    http://www.otrs.com/ :: Communication with success!

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KartheeK | 4 Apr 2006 19:36

Re: Email Process

Thank You, I will look at that right away!
--- Christian Schoepplein
<christian.schoepplein <at> otrs.com> wrote:

> Hello KartheK,
> 
> On Di, Apr 04, 2006 at 12:17:02 +0100, KartheeK
> wrote:
> >I am in the process of understanding the way how
> emails are generated to
> >customers i.e Customer State Notify, Customer Move
> Notify . Can sombody give me
> >a hint might trigger these mails?
> 
> Please take a look into
> Kernel/System/Ticket/Article.pm. There you'll 
> find the SendCustomerNotification sub. Also 
> Kernel/System/Notification.pm might help you.
> 
> >KartheeK
> 
> Best regards,
> Christian
> 
> -- 
> ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315
> Straubing
>   Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421
> 1862 769
>     http://www.otrs.com/ :: Communication with
> success!
> > _______________________________________________
> OTRS mailing list: dev - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/dev
> To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/dev

		
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vee na | 6 Apr 2006 14:10

Query for the Advanced Search Criteria

Hi All,

I have a problem in the advanced search query, there is no error but the query is taking a lot of time to run. i have given the query also,

SELECT DISTINCT st.id, st.tn, st.create_time_unix FROM ticket st, queue sq WHERE sq.id = st.queue_id AND sq.g
roup_id IN (1, 7) AND LOWER(st.customer_id) IN (LOWER('10093822'), LOWER('10093822') ) ORDER BY st.create_time
_unix DESC LIMIT 50;

Any help will be welcome,

Regards,

Veena

Jiyo cricket on Yahoo! India cricket
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Alessandro | 6 Apr 2006 18:02

Password crypt

I want to add a system user and a customer user with a microsoft .net 
application that write directly to mysql db. How I can generate a crypted 
password? Which it is the coding algorithm?

Thanks in advance
Alessandro 

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Martin Edenhofer | 6 Apr 2006 19:30

Re: Password crypt

Hi Alessandro,

Alessandro schrieb:
> > I want to add a system user and a customer user with a microsoft
> > .net
> > application that write directly to mysql db. How I can generate a
> > crypted
> > password? Which it is the coding algorithm?

It's unix crypt().

See also: http://www.codeproject.com/csharp/unixcrypt.asp

> > Thanks in advance
> > Alessandro

  Martin

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
  Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
    http://www.otrs.com/ :: Communication with success!
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