Martin Edenhofer | 17 Apr 01:01 2003
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OTRS 1.1 RC1!

Hi,

this is the first release candidate of OTRS 1.1. 

Major Changes:
==============
 added: 
  new Italian translation
  sub-queue support
  ro/rw group feature
  ticket split feature
  sendmail backends (Sendmail and SMTP)
  page navigator for AgentQueueView
  generic module/group permission concept for Kernel/Modules/*.pm modules
  SendNoAutoResponseRegExp config option (MAILER-DAEMON|postmaster|abuse)
  html color highlighting (priority and note type) 
  mod_perl2 support
  RPM package for RedHat 8
 moved: 
  to 100% CSS support
 improved: 
  performance of MIME parser
  customer integration
  default theme with icons
  AdminEmail feature (send to groups) 
  ticket search 

Change log: 
===========
  http://otrs.org/cgi-bin/cvsweb.cgi/otrs/CHANGES?rev=1.76&content-type=text/x-cvsweb-markup
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Phil Davis | 17 Apr 20:38 2003
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pre-authentication using apache

I have not yet got a complete set of patches to do this properly but I 
wondered what the chances of getting this added to some future version were.

We use an internal web server with authentication done by Apache for 
most of our systems. Since we only allow internal access to OTRS I 
patched it to pickup the username from the CGI REMOTE_USER environment 
variable and completely skip the login screen.

Anyway here is a patch to index.pl to enable pre-authentication. Note 
this is just for comment as not tied into Config.pm yet.

You still need to create the users in otrs which match the Apache 
REMOTE_USER names. If you need to switch users in same web session then 
the Logout link will actually get to the Login screen.

--

-- 
Phil Davis
IT Action

*** ../../otrs/otrs/bin/cgi-bin/index.pl   Thu Apr 17 19:28:45 2003
--- otrs/bin/cgi-bin/index.pl   Mon Mar 24 02:40:16 2003
***************
*** 36,43 ****
   # --
   my $Debug = 0;

- my $preauth_enabled = 1;
-
   # --
   # check  <at> INC for mod_perl (add lib path for "require module"!)
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Martin Edenhofer | 22 Apr 23:05 2003
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Re: pre-authentication using apache

Hi Phil,

On Thu, Apr 17, 2003 at 07:38:34PM +0100, Phil Davis wrote:
> I have not yet got a complete set of patches to do this properly but I 
> wondered what the chances of getting this added to some future version were.
> 
> We use an internal web server with authentication done by Apache for 
> most of our systems. Since we only allow internal access to OTRS I 
> patched it to pickup the username from the CGI REMOTE_USER environment 
> variable and completely skip the login screen.
> [...]

Wow! :-o Cool!

I add your patch to the OTRS CVS head (not 1.1).

Thanks!!!

  Martin

--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
Noch 145 Tage bis zum Gäubodenvolksfest! ;-)
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Martin Edenhofer | 25 Apr 00:18 2003
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OTRS 1.1 RC2!

Hi,

this is the second release candidate of OTRS 1.1. 

Changes:
========

 - (2003/04/24) added refresh time to AgentMailbox screen (refresh
    time still exists for QueueView)
 - (2003/04/24) fixed "show closed tickets" in customer interface
    (http://lists.otrs.org/pipermail/otrs/2003-April/001508.html)
 - (2003/04/24) fixed max shown tickets in QueueView (default now 1200)
    (http://lists.otrs.org/pipermail/otrs/2003-April/001505.html)
 - (2003/04/23) fixed missing filename (default index.pl) for download
    of attachments using Kernel/System/Ticket/ArticleStorageFS.pm
    (http://lists.otrs.org/pipermail/otrs/2003-April/001491.html)
 - (2003/04/22) fixed bug 123 - E-mail address with simple quote
    http://bugs.otrs.org/show_bug.cgi?id=123
 - (2003/04/18) added RH8 IPC (shm id 0) workaround (create dummy shm)
 - (2003/04/17) fixed AgentStatusView (1st ticket is actually the 2nd)
 - (2003/04/17) added Firstname/Lastname of agents to ticket history

Change log: 
===========
  http://otrs.org/cgi-bin/cvsweb.cgi/otrs/CHANGES?rev=1.78&content-type=text/x-cvsweb-markup

Download:
=========
  ftp://ftp.otrs.org/pub/otrs/
  ftp://ftp.gwdg.de/pub/misc/otrs/
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Florin Adrian | 28 Apr 13:56 2003
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feature request: save without sending

Hi there!

While most of the incidents can be handled with
prompt, on the spot answers it is not hard to imagine
a case where an incident needs more research for some
of its issues while quick answers can be drafted for
the others.
Also, the operator may be in the process of finishing
writing the answers when something comes up and he
must leave. He has to copy the text already composed,
save it somewhere (a .txt or in a note attached to the
incident) and then copy it back and finish the answer.

So, what about a Draft status? What about a Save
without sending checkbox (default unchecked)?

Looking forward to Final 1.1,

Florin

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Martin Edenhofer | 30 Apr 18:30 2003
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Re: feature request: save without sending

Hi Florin,

On Mon, Apr 28, 2003 at 12:56:28PM +0100, Florin Adrian wrote:
> While most of the incidents can be handled with
> prompt, on the spot answers it is not hard to imagine
> a case where an incident needs more research for some
> of its issues while quick answers can be drafted for
> the others.
> Also, the operator may be in the process of finishing
> writing the answers when something comes up and he
> must leave. He has to copy the text already composed,
> save it somewhere (a .txt or in a note attached to the
> incident) and then copy it back and finish the answer.
> 
> So, what about a Draft status? What about a Save
> without sending checkbox (default unchecked)?

An excellent idea! :))

I don't have time right now so I put it on the TODO list (misc).

> Florin

  Martin

--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier

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Martin Edenhofer | 1 May 01:01 2003
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CVS: 1.1 branch - ready for 1.2!

Hi,

today we created a cvs branch for OTRS 1.1. That means this branch will
have all future bug fixes for OTRS 1.1.x (just bug fixes no new features). 

So the cvs (HEAD) is ready for OTRS 1.2 with new features (planned features 
see TODO file).

To checkout the 1.1 branch use:
=============================== 
"cvs -z3 -d :pserver:<user> <at> cvs.otrs.org:/home/cvs co -r rel-1_1 otrs"

To checkout the cvs HEAD use:
============================= 
"cvs -z3 -d :pserver:<user> <at> cvs.otrs.org:/home/cvs co otrs"

Thanks, happy coding! .-)

  Martini

--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence."  -- Jeremy S. Anderson

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Gmane