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Martin Edenhofer | 2 Mar 2003 12:11
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New: Sub-Queue!

Hi,

JFYI.

I updated the CVS (1.1 tree) version with "sub-queue" feature. 

It's free for testing. :)

  Martin

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Martin Edenhofer | 4 Mar 2003 01:34
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New ticket state implementation!

Hi!

JFYI.

I added to the CVS (1.1 tree) a new ticket state implementation to make it 
easier for customizing of ticket states.

 - added ticket-state-types ('new', 'open', 'closed', 'pending reminder', 
    'pending auto' and 'removed'). (added new database table!)

 - now the ticket-state (the name) is free settable (because of the new 
    ticket-state-types)

 - new ticket-states are shown in the agent-interface (AgentCompose, 
    AgentClose, ...) directly after adding new ticket-states 

PS: Update the database changes with:
  MySQL:
      cat $OTRS_HOME/scripts/DBUpdate-to-1.1.mysql.sql | mysql -p -f -u root otrs
  PostgreSQL:
      cat $OTRS_HOME/scripts/DBUpdate-to-1.1.postgresql.sql | psql otrs

  Martin

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Martin Edenhofer | 7 Mar 2003 00:34
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SMTP backend!

JFYI.

I added a sendmail backend to the CVS (1.1). Sendmail or SMTP is possible.

New config options:

[...]
      $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
      $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -t -i -f ';
[...]

or

[...]
      $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
      $Self->{'SendmailModule::Host'} = 'mail.example.com';
      $Self->{'SendmailModule::AuthUser'} = '';
      $Self->{'SendmailModule::AuthPassword'} = '';
[...]

So it's easier to install OTRS on win32 platforms.

  Martin

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Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
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Martin Edenhofer | 7 Mar 2003 00:37
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ro/rw groups!

JFYI.

I added a ro/rw option for user groups to the CVS (1.1). So it's 
possible to create read only user for queues/tickets.

There is also a new config option "QueueViewAllPossibleTickets" which
shows also the ro-queues in the QueueView (default is 0).

PS: Use "scripts/DBUpdate-to-1.1.(mysql|postgresql).sql" to update the 
group_user table.

  Martin

--
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Wiktor Wodecki | 7 Mar 2003 18:37
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Re: ro/rw groups!

Hey Martin,

is it just me or did the group-user relationship dialog vanish and that
nobody is allowed to view attachments?

On Fri, Mar 07, 2003 at 12:37:49AM +0100, Martin Edenhofer wrote:
> JFYI.
> 
> I added a ro/rw option for user groups to the CVS (1.1). So it's 
> possible to create read only user for queues/tickets.
> 
> There is also a new config option "QueueViewAllPossibleTickets" which
> shows also the ro-queues in the QueueView (default is 0).
> 
> PS: Use "scripts/DBUpdate-to-1.1.(mysql|postgresql).sql" to update the 
> group_user table.
> 
>   Martin
> 
> --
> Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
> --
> Perfection is our goal, excellence will be tolerated. -- J. Yahl
> 
> _______________________________________________
> OTRS mailing list: dev - Webpage: http://otrs.org/
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Martin Edenhofer | 8 Mar 2003 10:07
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Re: ro/rw groups!

Hi Wiktor,

On Fri, Mar 07, 2003 at 06:37:22PM +0100, Wiktor Wodecki wrote:
> is it just me or did the group-user relationship dialog vanish and that
> nobody is allowed to view attachments?

The group-user relationship dialog still exists in the admin interface.

The not showing attachments is a bug. I fixed it (cvs upd Kernel/Modules/AgentAttachment.pm).

> Wiktor Wodecki

  Martin

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Wiktor Wodecki | 10 Mar 2003 10:32
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Re: ro/rw groups!

Hello Martin,

I'm really sure the group-user relation vanished in User <-> Group Management. I can only select ro/rw
access for users, groups. Did you move it?

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Wiktor Wodecki

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Martin Edenhofer | 10 Mar 2003 10:55
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Re: ro/rw groups!

Hi Wiktor,

On Mon, Mar 10, 2003 at 10:32:13AM +0100, Wiktor Wodecki wrote:

> I'm really sure the group-user relation vanished in User <-> Group 
> Management. I can only select ro/rw access for users, groups. Did you move it?

Oh! Now. 

 -=> If you don't select ro/rw for one user then the user isn't in the 
      group (other design of group-user relation).

Or is it to unclear?

> Wiktor Wodecki

  Martin

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Wiktor Wodecki | 10 Mar 2003 10:59
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Re: ro/rw groups!

On Mon, Mar 10, 2003 at 10:55:08AM +0100, Martin Edenhofer wrote:
>  -=> If you don't select ro/rw for one user then the user isn't in the 
>       group (other design of group-user relation).

*patsch* I should drink more coffee. I was used to the other one. This
one is even better. Sorry for the fuzz.

--

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Wiktor Wodecki

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Martin Edenhofer | 11 Mar 2003 01:43
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CVS snapshot 20030311


Many people are asking about a CVS snapshot.

Now there is a CVS snapshot from the CVS HEAD (1.1 tree) on our ftp server.

It's a "unsupported" developer version with many new features. It 
should "not" be used for production purposes, unless you have a Perl
programmer on staff willing to put out any fires that may arise. 
The vast majority of sites wanting to test or use OTRS in production 
should continue to use version "1.0.2".

The right mailing list for discussions about CVS versions is <dev at otrs.org>.

Bugreports:
===========
    http://bugs.otrs.org/ (Thanks!)

Changes:
========
    http://otrs.org/cgi-bin/cvsweb.cgi/otrs/CHANGES?rev=1.67&content-type=text/x-cvsweb-markup

Download:
=========
    ftp://ftp.otrs.org/pub/otrs/misc/ (Germany/Hamburg)
    ftp://ftp.gwdg.de/pub/misc/otrs/misc/ (Germany/Göttingen)
    ftp://ftp.samurai.com/pub/otrs/misc/ (Canada/Toronto)

  Martin

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