Re: Full name of agents
Juan Manuel Clavero Almirón <juanm.clavero <at> ibsalut.es>
2013-04-08 06:16:52 GMT
Hi Michiel,
I'm afraid I ran the cowards race and chose to join last_name and second_last_name into Users.last_name in
UserObject->UserAdd and UserObject->UserUpdate. This way I don't need to change lots of dtl files.
What I would like to do?
- Change all those «$QData{"UserFirstname"} $QData{"UserLastname"}» with «$QData{"UserFullname"}»,
- UserObject->GetUserData would use UserObject->UserName to create $User{'UserFullname'},
- UserObject->UserList would use UserObject->UserName to build the fullname of the elements of the list,
- I would create a config option which would allow admins to define a UserFullnameTemplate using UserData
fields (maybe several templates: short, long, last_name first, initials, et cetera).
But I don't have time nor resources to do it properly.
Kind regards,
Juan Clavero
OTRS 3.1 on CentOSLinux [Apache and MySQL ]
connected to an Active Directory for Agents and Customers.
-----Mensaje original-----
Date: Sat, 6 Apr 2013 14:22:43 +0200
From: Michiel Beijen <michiel.beijen <at> gmail.com>
Subject: Re: [dev] Full name of agents
To: "Development community of OTRS. org" <dev <at> otrs.org>
Message-ID:
<CABD0r116z7mi1F8xw+UmgaxHkuOKbb04E-Y1X3rcWN5oHwrfmQ <at> mail.gmail.com>
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Hi,
This is an interesting issue. I had a similar problem. In The Netherlands people have a middle name sometimes:
First name: Louis
Middle name: van
Last name: Gaal
The middle name belongs to the last name, you would say "Mr Van Gaal" but some systems store the middle name in
a separate field. This is even required for governmental systems. In that case you can get trouble mapping
the names to OTRS.
It would be the best I think to use the full name function you mentioned, where you can map all fields you want,
to create a Full Name field and include it so you can use it in all the places we now have ?UserFirstname
UserLastname?. What do you think?
Mike
Op 5 apr. 2013 13:13 schreef "Juan Manuel Clavero Almir?n" < juanm.clavero <at> ibsalut.es> het volgende:
> Hi all,
>
> In several countries in the world (among them, Spain), people have a
> first name (simple or compound) and _two_ family names (one for each parent)...
> there are all sort of variations according to family tradition and
> nobility, and lately due to different forms of family.
>
> Now I've been asked to customize OTRS agents to the spanish way: ldap
> stores the information and I can retrieve and store it: firstname and
> lastname in it usual place (DB->users) and second lastname and any
> variation as user preference (DB->user_preferences).
>
> My problem is how to show it: UserObject->Username is easy to modify,
> but is almost never used... and there are too many different places
> where it's shown using $QData{"UserFirstname"} $QData{"UserLastname"}
>
> Anybody has done something similar?
>
> Kind regards,
> Juan Clavero
>
> OTRS 3.1 on CentOSLinux [Apache and MySQL ] connected to an Active
> Directory for Agents and Customers.
>
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