cvs-log | 16 Sep 10:09 2003

[otrs-cvs] CVS: otrs/scripts redhat-otrs-7.3.spec,1.4,1.4.2.1 redhat-otrs-8.0.spec,1.4,1.4.2.1 suse-otrs-7.3.spec,1.23,1.23.2.1 suse-otrs-8.0.spec,1.4,1.4.2.1

Update of /home/cvs/otrs/scripts
In directory esanta:/tmp/cvs-serv23293/scripts

Modified Files:
      Tag: rel-1_1
	redhat-otrs-7.3.spec redhat-otrs-8.0.spec suse-otrs-7.3.spec 
	suse-otrs-8.0.spec 
Log Message:
fixed order of user checking/adding in rpm spec files

Index: redhat-otrs-7.3.spec
===================================================================
RCS file: /home/cvs/otrs/scripts/redhat-otrs-7.3.spec,v
retrieving revision 1.4
retrieving revision 1.4.2.1
diff -C2 -r1.4 -r1.4.2.1
*** redhat-otrs-7.3.spec	16 Apr 2003 22:35:25 -0000	1.4
--- redhat-otrs-7.3.spec	16 Sep 2003 08:09:56 -0000	1.4.2.1
***************
*** 67,72 ****
      cat /opt/otrs/RELEASE|grep VERSION|sed 's/VERSION = //'|sed 's/ /-/g' > /tmp/otrs-old.tmp
  fi
- 
- %post
  # useradd
  export OTRSUSER=otrs
--- 67,70 ----
***************
*** 80,83 ****
--- 78,82 ----
(Continue reading)

cvs-log | 16 Sep 10:10 2003

[otrs-cvs] CVS: otrs/scripts redhat-otrs-7.3.spec,1.4,1.5 redhat-otrs-8.0.spec,1.4,1.5 suse-otrs-7.3.spec,1.23,1.24 suse-otrs-8.0.spec,1.4,1.5

Update of /home/cvs/otrs/scripts
In directory esanta:/tmp/cvs-serv23328/scripts

Modified Files:
	redhat-otrs-7.3.spec redhat-otrs-8.0.spec suse-otrs-7.3.spec 
	suse-otrs-8.0.spec 
Log Message:
fixed order of user checking/adding in rpm spec files

Index: redhat-otrs-7.3.spec
===================================================================
RCS file: /home/cvs/otrs/scripts/redhat-otrs-7.3.spec,v
retrieving revision 1.4
retrieving revision 1.5
diff -C2 -r1.4 -r1.5
*** redhat-otrs-7.3.spec	16 Apr 2003 22:35:25 -0000	1.4
--- redhat-otrs-7.3.spec	16 Sep 2003 08:10:03 -0000	1.5
***************
*** 67,72 ****
      cat /opt/otrs/RELEASE|grep VERSION|sed 's/VERSION = //'|sed 's/ /-/g' > /tmp/otrs-old.tmp
  fi
- 
- %post
  # useradd
  export OTRSUSER=otrs
--- 67,70 ----
***************
*** 80,83 ****
--- 78,82 ----
  fi
(Continue reading)

cvs-log | 17 Sep 23:36 2003

[otrs-cvs] CVS: otrs/doc/manual performance-tuning.sgml,1.8,1.9

Update of /home/cvs/otrs/doc/manual
In directory esanta:/tmp/cvs-serv13873/doc/manual

Modified Files:
	performance-tuning.sgml 
Log Message:
added postgresql performance tips from  Josh Berkus

Index: performance-tuning.sgml
===================================================================
RCS file: /home/cvs/otrs/doc/manual/performance-tuning.sgml,v
retrieving revision 1.8
retrieving revision 1.9
diff -C2 -r1.8 -r1.9
*** performance-tuning.sgml	10 Jul 2003 22:36:16 -0000	1.8
--- performance-tuning.sgml	17 Sep 2003 21:36:37 -0000	1.9
***************
*** 132,135 ****
--- 132,150 ----
  </section>

+ <section id="performance-tuning-database-postgreql">
+ <title>PostgrSQL</title>
+ <para>
+ PostgreSQL is best tuned by modifying the postgresql.conf file in your
+ PostgreSQL data directory. For advice on how to do this, see these
+ articles:
+ http://www.varlena.com/varlena/GeneralBits/Tidbits/perf.html
+ http://www.varlena.com/varlena/GeneralBits/Tidbits/annotated_conf_e.html
+ If performance is still not satisfactory, we suggest that you join the
(Continue reading)

cvs-log | 23 Sep 13:50 2003

[otrs-cvs] CVS: otrs/scripts backup.sh,1.9,1.10

Update of /home/cvs/otrs/scripts
In directory esanta:/tmp/cvs-serv25230

Modified Files:
	backup.sh 
Log Message:
make it more portable

Index: backup.sh
===================================================================
RCS file: /home/cvs/otrs/scripts/backup.sh,v
retrieving revision 1.9
retrieving revision 1.10
diff -C2 -r1.9 -r1.10
*** backup.sh	7 Mar 2003 13:02:45 -0000	1.9
--- backup.sh	23 Sep 2003 11:50:45 -0000	1.10
***************
*** 103,107 ****
      # --

!     OLDBACKUPFOLDER="$(date +%Y)-$(( $(date +%m) - 1))-$(date +%d)*"
      echo "deleting old backups in ${BACKUPDIR}/${OLDBACKUPFOLDER}"
      rm -Rf ${BACKUPDIR}/${OLDBACKUPFOLDER}
--- 103,107 ----
      # --

!     OLDBACKUPFOLDER="$(date +%Y)-$(expr $(date +%m) - 1)-$(date +%d)*"
      echo "deleting old backups in ${BACKUPDIR}/${OLDBACKUPFOLDER}"
      rm -Rf ${BACKUPDIR}/${OLDBACKUPFOLDER}

(Continue reading)

cvs-log | 28 Sep 11:19 2003

[otrs-cvs] CVS: otrs/Kernel/System/PostMaster DestQueue.pm, 1.12, 1.13

Update of /home/cvs/otrs/Kernel/System/PostMaster
In directory esanta:/tmp/cvs-serv12221/Kernel/System/PostMaster

Modified Files:
	DestQueue.pm 
Log Message:
fixed regexp like -> http://lists.otrs.org/pipermail/dev/2003-August/000188.html

Index: DestQueue.pm
===================================================================
RCS file: /home/cvs/otrs/Kernel/System/PostMaster/DestQueue.pm,v
retrieving revision 1.12
retrieving revision 1.13
diff -C2 -r1.12 -r1.13
*** DestQueue.pm	1 Jun 2003 17:17:38 -0000	1.12
--- DestQueue.pm	28 Sep 2003 09:19:42 -0000	1.13
***************
*** 72,76 ****
          my $Address = $Self->{ParseObject}->GetEmailAddress(Email => $_);
          foreach (keys %SystemAddresses) {
!             if ($_ =~ /\Q$Address/i) {
                  if ($Self->{Debug} > 0) {
                      print STDERR "* matched email: $_ (QueueID=$SystemAddresses{$_})\n";
--- 72,76 ----
          my $Address = $Self->{ParseObject}->GetEmailAddress(Email => $_);
          foreach (keys %SystemAddresses) {
!             if ($_ =~ /\Q$Address\E$/i) {
                  if ($Self->{Debug} > 0) {
                      print STDERR "* matched email: $_ (QueueID=$SystemAddresses{$_})\n";

(Continue reading)

cvs-log | 28 Sep 11:21 2003

[otrs-cvs] CVS: otrs/Kernel/System/Ticket Article.pm,1.37,1.38

Update of /home/cvs/otrs/Kernel/System/Ticket
In directory esanta:/tmp/cvs-serv12379/Kernel/System/Ticket

Modified Files:
	Article.pm 
Log Message:
added possibility to get just wanted article_types from GetArticle()

Index: Article.pm
===================================================================
RCS file: /home/cvs/otrs/Kernel/System/Ticket/Article.pm,v
retrieving revision 1.37
retrieving revision 1.38
diff -C2 -r1.37 -r1.38
*** Article.pm	13 Jul 2003 19:32:30 -0000	1.37
--- Article.pm	28 Sep 2003 09:21:11 -0000	1.38
***************
*** 590,593 ****
--- 590,608 ----
          return;
      }
+     # article type lookup
+     my $ArticleTypeSQL = '';
+     if ($Param{ArticleType} && (ref($Param{ArticleType}) eq 'ARRAY')) {
+         foreach ( <at> {$Param{ArticleType}}) {
+             if ($Self->ArticleTypeLookup(ArticleType => $_)) {
+                 if ($ArticleTypeSQL) {
+                     $ArticleTypeSQL .= ',';
+                 }
+                 $ArticleTypeSQL .= $Self->ArticleTypeLookup(ArticleType => $_);
(Continue reading)

cvs-log | 28 Sep 15:33 2003

[otrs-cvs] CVS: otrs/Kernel/Modules AgentCompose.pm,1.48,1.49

Update of /home/cvs/otrs/Kernel/Modules
In directory esanta:/tmp/cvs-serv21195/Kernel/Modules

Modified Files:
	AgentCompose.pm 
Log Message:
added <OTRS_TICKET_STATE> to agent compose answer screen as variable for new ticket state in composed message.

Index: AgentCompose.pm
===================================================================
RCS file: /home/cvs/otrs/Kernel/Modules/AgentCompose.pm,v
retrieving revision 1.48
retrieving revision 1.49
diff -C2 -r1.48 -r1.49
*** AgentCompose.pm	10 Jul 2003 22:34:28 -0000	1.48
--- AgentCompose.pm	28 Sep 2003 13:33:50 -0000	1.49
***************
*** 370,376 ****
          return $Output; 
      }
!     # --
      # send email
-     # --
      if (my $ArticleID = $Self->{TicketObject}->SendArticle(
          Attach => [\%UploadStuff],
--- 370,378 ----
          return $Output; 
      }
!     # replace <OTRS_TICKET_STATE> with next ticket state name
!     if ($NextState) {
(Continue reading)

cvs-log | 28 Sep 15:33 2003

[otrs-cvs] CVS: otrs/Kernel/Output/HTML/Lite AdminResponseForm.dtl, 1.10, 1.11

Update of /home/cvs/otrs/Kernel/Output/HTML/Lite
In directory esanta:/tmp/cvs-serv21195/Kernel/Output/HTML/Lite

Modified Files:
	AdminResponseForm.dtl 
Log Message:
added <OTRS_TICKET_STATE> to agent compose answer screen as variable for new ticket state in composed message.

Index: AdminResponseForm.dtl
===================================================================
RCS file: /home/cvs/otrs/Kernel/Output/HTML/Lite/AdminResponseForm.dtl,v
retrieving revision 1.10
retrieving revision 1.11
diff -C2 -r1.10 -r1.11
*** AdminResponseForm.dtl	8 Feb 2003 15:40:41 -0000	1.10
--- AdminResponseForm.dtl	28 Sep 2003 13:33:50 -0000	1.11
***************
*** 25,29 ****
      $Data{"ResponseOption"}
      <br>
!     <input type="submit" value="$Text{"change"}">
      </form>
    </td> 
--- 25,29 ----
      $Data{"ResponseOption"}
      <br>
!     <input class="button" type="submit" value="$Text{"change"}">
      </form>
    </td> 
***************
(Continue reading)

cvs-log | 28 Sep 15:33 2003

[otrs-cvs] CVS: otrs/Kernel/Output/HTML/Standard AdminResponseForm.dtl,1.11,1.12

Update of /home/cvs/otrs/Kernel/Output/HTML/Standard
In directory esanta:/tmp/cvs-serv21195/Kernel/Output/HTML/Standard

Modified Files:
	AdminResponseForm.dtl 
Log Message:
added <OTRS_TICKET_STATE> to agent compose answer screen as variable for new ticket state in composed message.

Index: AdminResponseForm.dtl
===================================================================
RCS file: /home/cvs/otrs/Kernel/Output/HTML/Standard/AdminResponseForm.dtl,v
retrieving revision 1.11
retrieving revision 1.12
diff -C2 -r1.11 -r1.12
*** AdminResponseForm.dtl	23 Mar 2003 21:42:14 -0000	1.11
--- AdminResponseForm.dtl	28 Sep 2003 13:33:50 -0000	1.12
***************
*** 86,89 ****
--- 86,106 ----
    $Text{"Attention"}: <a href="$Env{"CGIHandle"}?Action=AdminQueueResponses">$Text{"Don't
forget to add a new response a queue!"}</a>
    </p>
+   <hr>
+   <p>
+   $Text{"Useable options"}:
+     <table>
+      <tr>
+       <td><b>&lt;OTRS_TICKET_STATE&gt;</b></td>
+       <td>$Text{"Next state"}</td>
+      </tr>
(Continue reading)

cvs-log | 28 Sep 15:53 2003

[otrs-cvs] CVS: otrs/Kernel/Modules AgentBounce.pm,1.24,1.25 AgentClose.pm, 1.26, 1.27 AgentCompose.pm, 1.49, 1.50 AgentForward.pm, 1.24, 1.25 AgentMailbox.pm,1.20,1.21 AgentQueueView.pm,1.42,1.43

Update of /home/cvs/otrs/Kernel/Modules
In directory esanta:/tmp/cvs-serv21541/Kernel/Modules

Modified Files:
	AgentBounce.pm AgentClose.pm AgentCompose.pm AgentForward.pm 
	AgentMailbox.pm AgentQueueView.pm 
Log Message:
improved next screen management after closing tickets - like: http://lists.otrs.org/pipermail/otrs/2003-September/002640.html

Index: AgentBounce.pm
===================================================================
RCS file: /home/cvs/otrs/Kernel/Modules/AgentBounce.pm,v
retrieving revision 1.24
retrieving revision 1.25
diff -C2 -r1.24 -r1.25
*** AgentBounce.pm	10 Jul 2003 22:34:27 -0000	1.24
--- AgentBounce.pm	28 Sep 2003 13:53:55 -0000	1.25
***************
*** 52,56 ****
      my %Param =  <at> _;
      my $Output;
-     my $NextScreen = $Self->{NextScreen} || '';
      # --
      # check needed stuff
--- 52,55 ----
***************
*** 341,347 ****
          # redirect
          # --
!         $Output .= $Self->{LayoutObject}->Redirect(
(Continue reading)


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