Martin Gruner | 6 Dec 08:59 2011

Release Note: OTRS 3.1.0.beta2

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS Help Desk 3.1.0.beta2
Status:             beta

We are proud to announce that the secod beta release of OTRS 3.1
has been released.

Important for Upgrading
=======================
* From OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl
after the upgrade so that the configuration is refreshed.
Otherwise the system may not work.

* From OTRS 3.0.x: Please read the UPGRADING and INSTALL files
for detailed instructions.

New Features / Enhancements since beta1
=======================================
* Improved handling of pasted images in Rich Text Editor. OTRS now can
handle images that are directly pasted from the clipboard into the rich
text editor, if the format of the image is base64-encoded. At the moment
this is supported by Firefox for Windows and MacOS.

* Show ticket and article creator (Idea#378).

* Added ReferenceData object that provides ISO-3166 country codes.

Bug Fixes
=========
(Continue reading)

Martin Gruner | 6 Dec 09:16 2011

Release Note: OTRS ITSM 3.1.0.beta2

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  ITSM 3.1.0.beta2
Packaging Version Number: 3.0.92
Required OTRS release:    OTRS Help Desk 3.1.0.beta2
Recommended OTRS release: OTRS Help Desk 3.1.0.beta2
Status:                   beta

Get OTRS 3.1.0.beta2 here!
[ http://otrs.org/releases/3.1.0.beta2 ]

Enhancements
============
* Converted language files to UTF-8.

Bug Fixes
=========

* Bug# 7945 - ChangeFreeTextUpdate and WorkOrderFreeTextUpdate functions
use inefficient way to lookup freetext data.
[ http://bugs.otrs.org/show_bug.cgi?id=7945 ]

* Bug# 7946 - Inefficient way to always lookup linked services even if
they are not shown.
[ http://bugs.otrs.org/show_bug.cgi?id=7946 ]

* Bug# 7953 - Caching in ChangeManagement could be improved in the
functions WorkOrderChangeTimeGet() and WorkOrderChangeEffortsGet().
[ http://bugs.otrs.org/show_bug.cgi?id=7953 ]

(Continue reading)

Martin Gruner | 20 Dec 09:42 2011

Release Note: OTRS 3.1.0.beta3

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS Help Desk 3.1.0.beta3
Status:             beta

We are proud to announce that the third beta release of OTRS 3.1
has been released.

Important for Upgrading
=======================
* From OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl
after the upgrade so that the configuration is refreshed.
Otherwise the system may not work.
WARNING: Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2,
an additional database upgrade step is needed (see UPGRADING)!

* From OTRS 3.0.x: Please read the UPGRADING and INSTALL files
for detailed instructions.

New Features / Enhancements since beta1
=======================================
* Updated Japanese Translation, thanks to Kaoru Hayama!

* Improved language translation file layout for better usability for
translators.

* Added feature bug#7893 - Customer Info in TicketZoom can now also list
open tickets based on CustomerUserLogin rather than CustomerID, and can
list closed tickets as well.

(Continue reading)

Martin Gruner | 20 Dec 09:57 2011

Release Note: OTRS ITSM 3.1.0.beta3

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  ITSM 3.1.0.beta3
Packaging Version Number: 3.0.93
Required OTRS release:    OTRS Help Desk 3.1.0.beta3
Recommended OTRS release: OTRS Help Desk 3.1.0.beta3
Status:                   beta

Get OTRS 3.1.0.beta3 here!
[ http://otrs.org/releases/3.1.0.beta3 ]

Enhancements
============
* Updated Japanese Translation, thanks to Kaoru Hayama!

Bug Fixes
=========
* Bug# 7962 - Caching in ChangeManagement could be improved in
Kernel/System/ITSMChange/Notification.pm.
[ http://bugs.otrs.org/show_bug.cgi?id=7962 ]

* Bug# 7963 - Caching in ChangeManagement could be improved in
Kernel/System/ITSMChange/ITSMStateMachine.pm.
[ http://bugs.otrs.org/show_bug.cgi?id=7963 ]

* Bug# 7986 - Insert performance for HistoryAdd() could be improved by
using multiline inserts.
[ http://bugs.otrs.org/show_bug.cgi?id=7986 ]

* Bug# 7998 - Dynamic field screen config is not set correctly if
(Continue reading)

Martin Gruner | 20 Dec 10:07 2011

Release Note: FAQ 2.0.91

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  FAQ 2.0.91
Packaging Version Number: 2.0.91
Required OTRS release:    OTRS Help Desk 3.1.0.beta3
Recommended OTRS release: OTRS Help Desk 3.1.0.beta3
Status:                   beta

Get OTRS 3.1.0.beta3 here!
[ http://otrs.org/releases/3.1.0.beta3 ]

ENHANCEMENTS
============

* Ported code to the OTRS 3.1 framework
* Updated Japanese Translation, thanks to Kaoru Hayama!

BUG FIXES
=========

* Bug# 7833 - FAQ-Import does not work.
[ http://bugs.otrs.org/show_bug.cgi?id=7833 ]

* Bug# 7948 - FAQ Picture Upload creates more than one approval tickets.
[ http://bugs.otrs.org/show_bug.cgi?id=7948 ]

LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================

0d032ce5772b268964aa3e96ad77360b
(Continue reading)

Martin Gruner | 23 Dec 08:30 2011

Release Note: Survey 2.1.0.beta3

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  Survey 2.1.0.beta3
Packaging Version Number: 2.0.93
Required OTRS release:    OTRS Help Desk 3.1.0.beta3
Recommended OTRS release: OTRS Help Desk 3.1.0.beta3
Status:                   beta

Get OTRS 3.1.0.beta3 here!
[ http://otrs.org/releases/3.1.0.beta3 ]

ENHANCEMENTS
============

* Added polish translation, thanks to Pawel!
* Added delayed sending and maximum surveys sent per 30 Days interval
and Customer. Works for new installs now too.

LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================

cd69dd11325f91b7bf17fb4e5b902b7d
http://ftp.otrs.org/pub/otrs/packages/Survey-2.0.93.opm

FEEDBACK & BUG REPORTING:
=========================

Although our releases are always rigorously tested, your feedback is
our most valuable asset. As always, you' re encouraged to tell us what
you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by
(Continue reading)


Gmane