Shawn Beasley | 1 Mar 09:35 2011

Release Note OTRS 3.0.6

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS Help Desk 3.0.6

Status:             stable

IMPORTANT FOR UPGRADING
=======================

* From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after
the upgrade so that the configuration is refreshed. Otherwise the
system may not work.

* From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for
detailed instructions.

WARNING
=======

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the
GenericAgent which could cause the "Ticket Delete" flag to be active
by default for new GenericAgent jobs, depending on the locale. If you
used one of the affected versions and have created new GenericAgent
jobs with them, please review them to check if the "Ticket Delete"
flag indeed has the correct value. Otherwise unwanted data loss might
occur.

SUPPORTED ENCODINGS
===================

(Continue reading)

Shawn Beasley | 8 Mar 09:03 2011

Release Note Time Accounting 2.0 rc1

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  TimeAccounting 2.0 rc1
Packaging Version Number: 1.4.94
Required OTRS release:    OTRS Help Desk 3.0.1
Recommended OTRS release: OTRS Help Desk 3.0.5
Status:                   release cadidate

ENHANCEMENTS
============

* Updated unit tests.

LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================

7cfb0aeb97535b1b9d2935dab6d27f40

[ http://ftp.otrs.org/pub/otrs/packages/TimeAccounting-1.4.94.opm ]

FEEDBACK & BUG REPORTING:
=========================

Although our releases are always rigorously tested, your feedback is
our most valuable asset. As always, you' re encouraged to tell us what
you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by
filing a bug in Bugzilla [ http://bugs.otrs.org ].

PROFESSIONAL SERVICES:
======================
(Continue reading)

Shawn Beasley | 8 Mar 09:03 2011

Release Note Survey 2.0 rc1

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  Survey 2.0 rc1
Packaging Version Number: 1.2.94
Required OTRS release:    OTRS Help Desk 3.0.5
Recommended OTRS release: OTRS Help Desk 3.0.6
Status:                   release candidate

ENHANCEMENTS
============

 * Added functions to improve rich text handle.
 * Added !UnitTests for rich text handle.

KNOWN ISSUES
============

 * OTRS framework 3.0.5 or higher is required. 

LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================

ea82aac78aff673ce645cbb686cc36bc

[ http://ftp.otrs.org/pub/otrs/packages/Survey-1.2.94.opm ]

FEEDBACK & BUG REPORTING:
=========================

Although our releases are always rigorously tested, your feedback is
(Continue reading)

Shawn Beasley | 8 Mar 09:04 2011

Release Note iPhone App 1.0.3

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:      OTRS iPhone App 1.0.3
Requirements: OTRS Help Desk 2.4.1 (or higher)
	      installed iPhoneHandle

* iPhoneHandle 1.0.2 is recommended for OTRS 3.0.x
* iPhoneHandle 0.9.6 is recommended for OTRS 2.4.x

Status:       stable

BUG FIXES
=========

* Bug# 6948 - Cant change onwer on Move Screen .

[ http://bugs.otrs.org/show_bug.cgi?id=6948 ]

SOFTWARE DOWNLOAD:
==================

iPhone App
==========

http://itunes.apple.com/us/app/otrs/id383841790?mt=8&uo=4

iPhoneHandle
============

This can be installed via the Package Manager in a running OTRS with
(Continue reading)

Shawn Beasley | 15 Mar 10:43 2011

Release Note Time Accounting 2.0.1

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  TimeAccounting 2.0.1
Packaging Version Number: 2.0.1
Required OTRS release:    OTRS Help Desk 3.0.1
Recommended OTRS release: OTRS Help Desk 3.0.6
Status:                   stable

ENHANCEMENTS
============

* First stable release

LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================

0dcb39a703145fae23cab09000fe8f6f

[ http://ftp.otrs.org/pub/otrs/packages/TimeAccounting-2.0.1.opm ]

FEEDBACK & BUG REPORTING:
=========================

Although our releases are always rigorously tested, your feedback is
our most valuable asset. As always, you' re encouraged to tell us what
you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by
filing a bug in Bugzilla [ http://bugs.otrs.org ].

PROFESSIONAL SERVICES:
======================
(Continue reading)

Shawn Beasley | 15 Mar 10:43 2011

Release Note Survey 2.0.1

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  Survey 2.0.1
Packaging Version Number: 2.0.1
Required OTRS release:    OTRS Help Desk 3.0.5
Recommended OTRS release: OTRS Help Desk 3.0.6
Status:                   stable

ENHANCEMENTS
============

  * First Stable Release for OTRS 3.0 framework.

KNOWN ISSUES
============

  * OTRS framework 3.0.5 or higher is required. 

LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================

d42554dc7391d91af0eab57f9cc24976

[ http://ftp.otrs.org/pub/otrs/packages/Survey-2.0.1.opm ]

FEEDBACK & BUG REPORTING:
=========================

Although our releases are always rigorously tested, your feedback is
our most valuable asset. As always, you' re encouraged to tell us what
(Continue reading)

Sven Dey | 23 Mar 11:42 2011

Release Note FAQ 2.0.3

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  FAQ 2.0.3
Packaging Version Number: 2.0.3
Required OTRS release:    OTRS Help Desk 3.0.5
Status:                   stable

MINIMUM REQUIREMENTS
====================

OTRS 3.0.5 or higher.

Get OTRS 3.0.5 here!

http://otrs.org/downloads/ ]


BUG FIXES
=========

* Bug# 7013 -  FAQ displays create_by agent name instead of changed_by.

http://bugs.otrs.org/show_bug.cgi?id=7013 ]

* Bug# 6960 - FullText Search does not work if field state is set to internal or external.

http://bugs.otrs.org/show_bug.cgi?id=6960 ]

KNOWN ISSUES
============

* FAQ link feature in ticket composing screens require OTRS 3.0.5!

LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================

2991965d8ce75d5a066419560d12e630

http://ftp.otrs.org/pub/otrs/packages/FAQ-2.0.3.opm  ]

FEEDBACK & BUG REPORTING:
=========================

Although our releases are always rigorously tested, your feedback is
our most valuable asset. As always, you' re encouraged to tell us what
you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by
filing a bug in Bugzilla [ http://bugs.otrs.org ].

PROFESSIONAL SERVICES:
======================

OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.

http://www.otrs.com/en/services/ ]

COMMUNITY SUPPORT
=================

* User Forums

http://forums.otrs.org/ ]

* Mailing Lists

http://lists.otrs.org/ ]

* Knowledge Database (FAQ)

http://faq.otrs.org/ ]

* Bug Tracking

http://bugs.otrs.org/ ]

* Brainstorm / Ideas

http://otrsteam.ideascale.com/ ]


--


Community Manager

OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany

T: +49 (0) 9421 56818 0
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Shawn Beasley | 29 Mar 11:32 2011

Release Note Survey 1.2.5

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  Survey 1.2.5
Packaging Version Number: 1.2.5
Required OTRS release:    OTRS Help Desk 2.4.1
Recommended OTRS release: OTRS Help Desk 2.4.9
Status:                   stable

BUG FIXES
============

* Bug# 4202 - Surveys are sent to the queue email instead of customer
for email-tickets.

[ http://bugs.otrs.org/show_bug.cgi?id=4202 ]

LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================

c179c1955588d007cca5a2f2833bf33f

[ http://ftp.otrs.org/pub/otrs/packages/Survey-1.2.5.opm ]

FEEDBACK & BUG REPORTING:
=========================

Although our releases are always rigorously tested, your feedback is
our most valuable asset. As always, you' re encouraged to tell us what
you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by
filing a bug in Bugzilla [ http://bugs.otrs.org ].

PROFESSIONAL SERVICES:
======================

OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.

[ http://www.otrs.com/en/services/ ]

COMMUNITY SUPPORT
=================

* User Forums

[ http://forums.otrs.org/ ]

* Mailing Lists

[ http://lists.otrs.org/ ]

* Knowledge Database (FAQ)

[ http://faq.otrs.org/ ]

* Bug Tracking

[ http://bugs.otrs.org/ ]

* Brainstorm / Ideas

[ http://otrsteam.ideascale.com/ ]

--

Shawn Beasley

Community Manager

OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany

T: +49 (0) 9421 56818 0
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann

---------------------------------------------------------------------
OTRS mailing list: announce - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/announce
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/announce


Gmane