Re: InfoD-Cafe: Research Studies on Form Design
Dujardin, Anne-Florence <A-F.Dujardin <at> shu.ac.uk>
2006-11-06 10:52:34 GMT
Hello
The following bibliography supported a paper I gave at the ISTC 2006 conference on form design. I hope
you'll find it useful.
The work of Patricia Wright (Cardiff Uni, Medical Research Council) is also well worth looking at. Early
issues of the Information Design Journal also contain research on forms.
Regards
Florence
-----------------------
American National Standards Institute (2001) Common Industry Format for Usability Test Reports
(formerly ANSI/INCITS 354-2001), InterNational Committee for Information Technology Standards.
Available from <http://webstore.ansi.org/ansidocstore/product.asp?sku=ANSI+INCITS+354-2001
<http://webstore.ansi.org/ansidocstore/product.asp?sku=ANSI+INCITS+354-2001> > [accessed
September 2006]
Bagin, C.B. and Rose, A.M. (1991) 'Worst forms unearthed: deciphering goggledygook', Modern Maturity,
February-March, 64-66 (cited in Zimmerman and Schultz 2000)
Bawarshi, A. (2000) 'The genre function', College English, 62:335-360
D. Keith Robinson Productions (2003) Tip Number Four - Better Web Forms [online], D. Keith Robinson
Productions. Available at http://www.7nights.com/dkrprod/gwt_four.php
<http://www.7nights.com/dkrprod/gwt_four.php> [accessed October 2006]
Drennan J. (2003) 'Book review: Cognitive interviewing: verbal data in the design and pretesting of
questionnaires, Journal of Advanced Nursing, 42(1): 57-63
Fawns, M. and R. Ivanic. (2001) 'Form-filling as a social practice: Taking power into our own hands',
Chapter 8 in Crowther, J., Hamilton, M., and Tett, L. (eds.) Powerful Literacies. Leicester: NIACE Publications
Frohlich, C.M. (1986) 'On the organisation of form-filling behaviour', Information Design Journal, 5:43-59
International Organization for Standardization (1999) 'ISO 13407:1999 Human-centred design
processes for interactive systems', International Organization for Standardization. Available from
<http://www.iso.org/iso/en/CatalogueDetailPage.CatalogueDetail?CSNUMBER=21197
<http://www.iso.org/iso/en/CatalogueDetailPage.CatalogueDetail?CSNUMBER=21197> > [accessed
September 2006]
International Organization for Standardization (2006) 'ISO/IEC 25062:2006 Software engineering --
Software product Quality Requirements and Evaluation (SQuaRE) -- Common Industry Format (CIF) for
usability test reports', International Organization for Standardization. Available from
<http://www.iso.org/iso/en/CatalogueDetailPage.CatalogueDetail?CSNUMBER=43046&ICS1=35&ICS2=80&ICS3=>
[accessed September 2006]
Jarrett C. (2000) 'Designing usable forms: the three-layer model of the form' [online] available at
<http://www.formsthatwork.com/ftp/DesigningUsableForms.pdf> [accessed May 2006]
Jarrett, C. (2003) 'Usability testing: don't let the myths put you off', Intercom, December 2003 issue, pp.7-9
Jarrett, C. (2004) 'Hooray, I'm doing the forms!', Intercom, December 2004 issue, pp.6-8
Jarrett, C. (2004) Better Reports: How to Communicate the Results of Usability Testing [online], STC conference
Krosnick, J.A., Narayan, S. and Smith, W.R. (1996) 'Satisficing in surveys: initial evidence', in
Braverman, M.T., and Slater, J.K. (eds), Advances in survey research. San Francisco: Jossey-Bass
Leong, J. (1999) 'Forms usability and new technology: a real-world challenge', pp.155-163 in Zwaga,
H.J.G., Boersma, T., and Hoohout, H.C.M. (eds) Visual information for everyday use: design and research
perspectives, London: Taylor and Francis
McColl, E. (2006) 'Book review. Cognitive Interviewing: A Tool For Improving Questionnaire Design',
Quality of Life Research, 15(3): 571-573
Miller, C. R. (1984) 'Genre as social action', Quarterly Journal of Speech, 70:151-167
Popham S.L. (2005) 'Forms as boundary genres in medicine, science, and business', Journal of Business and
Technical Communication, 19(3):279-303
Preece J., Y. Rogers, H. Sharp (2002) Interaction Design: Beyond Human-Computer Interaction, Wiley
Rogers, D. (1999) 'Artefacts of conversation: bills and organizations', pp.165-174 in Zwaga, H.J.G.,
Boersma, T., and Hoohout, H.C.M. (eds)Visual information for everyday use: design and research
perspectives, London: Taylor and Francis
Schryer, C. F. (2000). 'Structure and agency in workplace genres: The dark side of the force with a dim light
at the end of the tunnel', paper presented at the Conference on College Composition and Communication,
Minneapolis, MN. (cited in Popham)
Sless, D. (1999) 'Public forms: designing and evaluating forms in large organizations', pp.135-153 in
Zwaga, H.J.G., Boersma, T., and Hoohout, H.C.M. (eds)Visual information for everyday use: design and
research perspectives, London: Taylor and Francis
Star, S. L., and Griesemer, J. R. (1989) 'Institutional ecology, "translations" and boundary objects:
Amateurs and professional in Berkeley's museum of vertebrate zoology, 1907-39', Social Studies of
Science, 19:387-420 (cited in Popham 2005)
Theofanos, M. and Laskowski, S. (no date) 'The benefits of usability in the software procurement process'
[online presentation], National Institute of Standards and Technology, US Dept of Commerce. Available
at
<http://zing.ncsl.nist.gov/iusr/documents/why_should_I_use_the_CIF_files/fullscreen.htm>
[accessed September 2006]
Userfocus (2005) Four ideas for better forms [online], Userfocus. Available at <
http://www.userfocus.co.uk/articles/forms.html
<http://www.userfocus.co.uk/articles/forms.html> > [accessed September 2006]
Waller, R. (1984) 'Designing a government form: a case study', Information Design Journal, 4:36-47
Wenger, E. (1998) Communities of Practice: Learning, Meaning, and Identity, Cambridge: Cambridge
University Press
Wright, P. (1981). 'Informed design for forms', Information Design Journal, 2:151-178. Reprinted pp.
545-577 in 1984 in Easterby, R. and Zwaga, H. (eds.) Information Design, Chichester: Wiley
Zimmerman B.B. and J.R. Schultz (2000) 'A study of the effectiveness of information design principles
applied to clinical research questionnaires', Technical Communication, 47(2):177-194
________________________________
From: infodesign-cafe-bounces <at> list.informationdesign.org on behalf of Bosley, Deborah
Sent: Mon 06/11/2006 04:00
To: Discussions about information design
Subject: Research Studies on Forms' Design
Can anyone point me to research on forms' design?
I've been asked to redesign a dozen forms for a financial
company, and I'd like to be able to support my redesigns
with research results. Thank you. Deborah
Dr. Deborah S. Bosley, Director
Center for Writing, Language, and Literacy
Associate Professor of English
2005 Jay R. Gould Award for Excellence in Teaching
Associate Fellow of STC
UNC Charlotte
220 Fretwell
9201 University City Blvd
Charlotte, NC 28223-0001
dsbosley <at> uncc.edu
http://www.english.uncc.edu/bosley.html
704-687-3502
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[0]: It was planned as the keynote, but her flight was delayed so it
wasn't in the end :-/
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