Whups H3 (1.0-RC1)

The Horde Team is pleased to announce the first release candidate of the Whups
Ticket Tracking System version H3 (1.0-RC1).

Whups is a Horde ticket-tracking application. It is very flexible in design,
and can be used for help-desk requests, tracking sofware development, and
anything else that needs to track a set of requests and their status.

This is a preview version. It is considered feature complete but there might
still be a few bugs.

We encourage widespread testing and feedback via the mailing lists or our bug
tracking system.  Updated translations are very welcome, though some strings
might still change before the final release.

The Whups H3 (1.0-RC1) distribution is available from the following locations:

     ftp://ftp.horde.org/pub/whups/whups-h3-1.0-rc1.tar.gz
     http://ftp.horde.org/pub/whups/whups-h3-1.0-rc1.tar.gz

Or, for quicker access, download from your nearest mirror:

     http://www.horde.org/mirrors.php

MD5 sums for the packages are as follows:

     f2860ef8bca276617572be16094342a0  whups-h3-1.0-rc1.tar.gz

Have fun!

The Horde Team.

These lists are moving to the horde/dev lists

The Jonah, Whups, and Wicked lists are very low traffic, and so they  
are being consolidated. Development issues should go to  
dev <at> lists.horde.org, and general usage to horde <at> lists.horde.org.

Thanks!

-chuck
--

-- 
Whups mailing list - Join the hunt: http://horde.org/bounties/#whups
Frequently Asked Questions: http://horde.org/faq/
To unsubscribe, mail: whups-unsubscribe <at> lists.horde.org

Stable Working Copy

Hello,

I have downloaded a CVS copy of the latest WHUPS software but attempting 
to create a new ticket brings up the error:

      Nonexistant class "Horde_Form_Type_datetime" for field type "datetime"

|[line 146 of /var/www/htdocs/horde/lib/Horde/Form.php]

|I have searched in vain for the elusive stable copy.  Does one exist 
and does anybody know where I can download it from?  Or is there a 
simple fix for the error above?

Many Thanks,

Chris

-----

This email is subject to Mackays Terms and Conditions which may be found at www.mackay.co.uk/emailtc.php

Mackays of Cambridge Ltd, 85 East Road, Cambridge, CB1 1BY. Registered in England 127 3862. VAT Number 860
2050 63.
Sales: (01223) 517000   Accounts: (01223) 727248   Bought Ledger: (01223) 727250   Fax: (01223) 366350

-----

--

-- 
Whups mailing list - Join the hunt: http://horde.org/bounties/#whups
Frequently Asked Questions: http://horde.org/faq/

Obtaining Whups

Hi,

On the Whups site, I was informed subscribe to the whups list in order 
to use it. After I subscribed, there was no further information on using 
WHUPs. Can let me know where to obtain Whups. Thanks everyone.

Regards,
Tony Ly
--

-- 
Whups mailing list - Join the hunt: http://horde.org/bounties/#whups
Frequently Asked Questions: http://horde.org/faq/
To unsubscribe, mail: whups-unsubscribe <at> lists.horde.org

API calls

Is there a particular reason that the show method only has a link  
parameter, rather than being fully implemented like the rest? It would  
be handy for XML-RPC.

I went ahead and patched it and it seems to work fine using the most  
simplest code I can think of:

function _whups_show($id)
{
     require_once dirname(__FILE__) . '/base.php';
     global $whups, $registry;

     $result = $whups->getTicketDetails($id, true);

     return $result;
}

Is there a reason why that won't work?

--

-- 
Whups mailing list - Join the hunt: http://horde.org/bounties/#whups
Frequently Asked Questions: http://horde.org/faq/
To unsubscribe, mail: whups-unsubscribe <at> lists.horde.org

line-height is only .2em

Hi,

in the HEAD version of whups/themes/screen.css the line-height of the  
class c_b is definitely too low

.c_b {
     line-height: .2em;
}

which results in overlapping lines and all tickets get unreadable. It  
should rather be set to a value near 1.

Bye-bye.

Volker

--

-- 
Whups mailing list - Join the hunt: http://horde.org/bounties/#whups
Frequently Asked Questions: http://horde.org/faq/
To unsubscribe, mail: whups-unsubscribe <at> lists.horde.org

Re: listener permission

Jan Schneider wrote:
> Actually you shouldn't even be able to watch a ticket if you don't 
> have read access.
>
That was my question, should you have read access if somebody that does 
have read/write access adds you as a listener.

Todd

--

-- 
Whups mailing list - Join the hunt: http://horde.org/bounties/#whups
Frequently Asked Questions: http://horde.org/faq/
To unsubscribe, mail: whups-unsubscribe <at> lists.horde.org

Fwd: Re: Trying to use whups for Horde problem reports

Please keep discussions on the list. For now, enjoy your house guests,  
and let us know when you can dig some more.

----- Forwarded message from lists <at> norrbring.se -----
     Date: Tue, 26 Dec 2006 17:05:06 +0100
     From: Anders Norrbring <lists <at> norrbring.se>
  Subject: Re: [whups] Trying to use whups for Horde problem reports
       To: Chuck Hagenbuch <chuck <at> horde.org>

Chuck Hagenbuch wrote:
> Quoting Anders Norrbring <lists <at> norrbring.se>:
>
>> In my horde/config/conf.php I have this:
>>
>> $conf['problems']['ticket_params'] = array('queue' => 1, 'state' =>
>> 1, 'priority' => 1, 'type' => 1);
>> $conf['problems']['tickets'] = true;
>>
>> When I click a problem report button, I'm taken to the form to enter
>> a problem description, name and e-mail address, I expected to find
>> myself in a ticket entry form?
>>
>> Then when I click "send", I get this error below the top icon bar:
>> Invalid arguments (array ( 'state' => 'Invalid data submitted.',
>> 'priority' => 'Invalid data submitted.', ))
>>
>> Can someone please guide me in this?
>
> Sounds like 1 isn't valid for the priority and state ids.
>

Trying to use whups for Horde problem reports

Hi.
I'm trying to use whups for problem reporting in the Horde framework, 
but I don't have much success with it.

In my horde/config/conf.php I have this:

$conf['problems']['ticket_params'] = array('queue' => 1, 'state' => 1, 
'priority' => 1, 'type' => 1);
$conf['problems']['tickets'] = true;

When I click a problem report button, I'm taken to the form to enter a 
problem description, name and e-mail address, I expected to find myself 
in a ticket entry form?

Then when I click "send", I get this error below the top icon bar:
  Invalid arguments (array ( 'state' => 'Invalid data submitted.', 
'priority' => 'Invalid data submitted.', ))

Can someone please guide me in this?
-- 

Anders Norrbring
Norrbring Consulting

--

-- 
Whups mailing list - Join the hunt: http://horde.org/bounties/#whups
Frequently Asked Questions: http://horde.org/faq/
To unsubscribe, mail: whups-unsubscribe <at> lists.horde.org

blank database

I have recently installed whups from the cvs (Dec 14th checkout), onto
a horde groupware webmail edition downloaded and installed the same
day.   I have the configuration setup, I think properly, but when I go
to generate a new ticket, it complains that there are no queues types
or versions setup.  Then I realized that that database is blank -
Does anyone have a populated whups database they can send me?

Then I entered some dummy entries into the whups database and then
when I go to generate the new ticket (it pulls queue name, ticket type
and version from the sql database) but for some reason it does not
pull ticket state and priority from the database.   Then I realized
that these items are in the whups/config/conf.php file, however whups
is not seeing this file.  the pull down menus for those items are
still blank.  Has anyone else had this problem?

Thank you.
--

-- 
Whups mailing list - Join the hunt: http://horde.org/bounties/#whups
Frequently Asked Questions: http://horde.org/faq/
To unsubscribe, mail: whups-unsubscribe <at> lists.horde.org

FW: Comments / Permissions

FYI - I tried the 2006-12-06 build of horde/framework/whups and
everything is working fine.

thanks

-----Original Message-----
From: whups-bounces <at> lists.horde.org
[mailto:whups-bounces <at> lists.horde.org] On Behalf Of Aaron Segura
Sent: Tuesday, December 05, 2006 4:49 PM
To: Chuck Hagenbuch; whups <at> lists.horde.org
Subject: Re: [whups] Comments / Permissions

Oh, I should also mention that I installed the framework/HEAD package as
well.

-----Original Message-----
From: Aaron Segura 
Sent: Tuesday, December 05, 2006 2:45 PM
To: 'Chuck Hagenbuch'; whups <at> lists.horde.org
Subject: RE: [whups] Comments / Permissions

Thanks for getting back to me so quickly.

Unfortunately, I'm worse off now than I was this morning.

I did a fresh install of horde HEAD (from the nightly snapshots
directory), dropped the old database (after making a backup, of course),
re-created it using the HEAD create.mysql.sql script, etc...

test.php shows all good results (well, for the required stuff, anyway)