RE: Re: Evaluating Track-It
I have always found the support to be pretty good. Sometimes you may
have wait for a service pack or hotfix to fix some annoying little thing
but rarely is it something seriously wrong. The application itself is
easy for anyone to pick up and the help menus are pretty good. The
application does lack a good forum for those that use the application to
share knowledge. This mailing list is about it, besides the support.
Hopefully this will change!
As far as the company, Intuit has all but completed the sale of the ITS
portion to TA Associates. Honestly, it made me think about the future
of the product as well but as I look deeper into TA and its history, I
am not worried. TrackIT continues to grow and I would expect this trend
to continue with the purchase to TA. http://www.ta.com
I think you will find the reputation varies from helpdesk to helpdesk.
I have used solutions that we much more expensive and bloated but I
still enjoy the easy to use features of TrackIt.
Some things that the software lacks that are important are that the
Library module does not have any scheduling capabilities. It would be
nice if the web front end had a place to check out and item in advance.
Also multiple Libraries would be nice to have. Customization of the
fields are pretty nice, but would be better if the fields could be moved
to different tabs on the screen. Automated reporting is not existent,
you must run the report manually (I heard they are working on this).
Fyi- I am not affiliated with TrackIT and have been using the
Enterprise version of the product. So my rambling may not reflect
features in the other versions.
[mailto:Track-It_HelpDesk@...] On Behalf Of Andrew
Sent: Friday, November 04, 2005 7:42 AM
Subject: [Track-It_HelpDesk] Re: Evaluating Track-It
I need to know it terms of Intuit as a company and support for the
product. It meets pretty much all our objectives however I heard
from another source otherwise about the product's future and
support. Also, how's the product in terms of reputation and overall
--- In Track-It_HelpDesk@..., "Marty Yantzie"
<Marty.Yantzie <at> b...> wrote:
> It might be a good idea to post some of the issues/goals you want to
> accomplish with your helpdesk solution.
> -----Original Message-----
> From: Track-It_HelpDesk@...
> [mailto:Track-It_HelpDesk@...] On Behalf Of Andrew
> Sent: Thursday, November 03, 2005 1:52 PM
> To: Track-It_HelpDesk@...
> Subject: [Track-It_HelpDesk] Evaluating Track-It
> I'm evaluating track-it as a solution to our HelpDesk. Can I have
> opinion on this software.
> Thank you
> Yahoo! Groups Links
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