An independent discussion group for users of Intuit's Track-It! inventory/help desk management software. (Formerly BlueOcean Track-It!)

Jeff Husband | 1 Oct 2004 15:16

Re: Hide dropdown field on self service page

Is 6.0 there is a file in the \Track-It! 6.0 Web Add-
On\Web\scripts\SELFSERVICE directory called 'NewWorkOrder.asp' 
Around line 48 of the file you will see: 

sFields = "TASK,PHONE,PRIORITY,AWS_NUM,TYPE,DESCRIPT"

Edit this to change the fields that the end user will see on the self 
service page.  We have removed 'Type' and 'Priority'.

I'm not sure if that is the same in 6.5.  But we will be upgrading to 
6.5 in a few weeks.

--- In Track-It_HelpDesk@..., "livelynx" <livelynx <at> y...> 
wrote:
> Can anyone tell me where how to modify the asp page that would 
allow 
> me to hide the priority dropdown on the self service page?
> Someone did it in my company but is not around anymore and I need 
to 
> do it now.

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Lynx Percant | 2 Oct 2004 00:02

Re: Re: Hide dropdown field on self service page

Jeff,

THANK YOU VERY VERY MUCH!!!

We have modified that page as well and have upgraded since to 6.5. The line # in question is 70.

I removed it and it worked. I may decide to place it on line "sCopyFields" line (line #72) just to hide it instead of deleting it.

It work and I THANK you.

I am about to go live (to the public) and will be glad to let you all know how it goes.
Jeff Husband <jh-OaWHqeQAbA2sTnJN9+BGXg@public.gmane.org> wrote:

Is 6.0 there is a file in the \Track-It! 6.0 Web Add-
On\Web\scripts\SELFSERVICE directory called 'NewWorkOrder.asp'
Around line 48 of the file you will see:

sFields = "TASK,PHONE,PRIORITY,AWS_NUM,TYPE,DESCRIPT"

Edit this to change the fields that the end user will see on the self
service page. We have removed 'Type' and 'Priority'.

I'm not sure if that is the same in 6.5. But we will be upgrading to
6.5 in a few weeks.

--- In Track-It_HelpDesk-hHKSG33TihhbjbujkaE4pw@public.gmane.org, "livelynx" <livelynx <at> y...>
wrote:
> Can anyone tell me where how to modify the asp page that would
allow
> me to hide the priority dropdown on the self service page?
> Someone did it in my company but is not around anymore and I need to
> do it now.

Lynx Pernt

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mycmdb | 11 Oct 2004 05:48

Online Network Inventory and Configuration Management


myCMDB offers ITIL compliant inventory and configuration management
to small and mid size businesses.

To check out myCMDB please go to:

http://www.myCMDB.com

We maximize your most valuable resource: Time and provide you with a
single solution to automatically inventory your equipment and keep
track of changes.

There are no upfront costs, no software rollout and no consulting
fees.

You "pay as you go". myCMDB requires no additional hardware or
database licenses. We maximize your return on investment immediately
because you are ready to use the system right after signing up.

http://www.myCMDB.com/signup.html

myCMDB offers online system discovery which collects system
information without any manual input. This process inventories a new
computer system within a minute.

myCMDB also offer pre-packaged reports which allow you to export and
sort data in Microsoft Excel or to print summary lists and
detailed reports right from our web pages.

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Heath Fowler | 11 Oct 2004 13:48

Re: Online Network Inventory and Configuration Management

Boo

mycmdb <mycmdb-/E1597aS9LQAvxtiuMwx3w@public.gmane.org> wrote:

myCMDB offers ITIL compliant inventory and configuration management
to small and mid size businesses.

To check out myCMDB please go to:

http://www.myCMDB.com

We maximize your most valuable resource: Time and provide you with a
single solution to automatically inventory your equipment and keep
track of changes.

There are no upfront costs, no software rollout and no consulting
fees.

You "pay as you go". myCMDB requires no additional hardware or
database licenses. We maximize your return on investment immediately
because you are ready to use the system right after signing up.

http://www.myCMDB.com/signup.html

myCMDB offers online syst em discovery which collects system
information without any manual input. This process inventories a new
computer system within a minute.

myCMDB also offer pre-packaged reports which allow you to export and
sort data in Microsoft Excel or to print summary lists and
detailed reports right from our web pages.

Heath "MrWolf" Fowler

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ddirks61 | 15 Oct 2004 19:40

Windows 98 Audit Slow


Running an Audit on windows 98 Machine's is very slow takeing over 
30 minutes to complete. Is there a audit configuration that can 
speed this up. Note: Windows2000 and xp run under 30 seconds.

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mozez_1_m | 20 Oct 2004 14:41

How to use trackit


Please help we recently bought a version of trackit to get the data 
from our computers across the network, we have quite a few; we are 
told that you can use one machine with trackit installed to pull all 
the data from all the computers across the network. how do u do this; 
please help.

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Ken Bame | 23 Oct 2004 00:51

Work Order Monitor emails

I want to add the web address for Techs on my new work order notifications. I can go into Track-It Monitor and select the fields that are emailed but how can I add a web address to the emails?

/ken

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jknightcs1 | 26 Oct 2004 15:46

Helpdesk examples


Hey everyone,
We've been using Trackit Enterprise for the past few months to keep
track of all of our purchases, licensing, and software on our
computers, and so far it's worked fairly well. We want to start using
the helpdesk module at some point, and I'm having a little trouble
working out how to use the helpdesk types, sub-types, catergories,
etc. I know every organization has different needs and has to tailor
their heldpsk structure appropriately, but do any of you have examples
of how you built your helpdesk tree (aka, the specific types,
subtypes, and categories)? I think this would really help me out.
Thanks!

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dbruce | 26 Oct 2004 16:01

Deborah Bruce/ccwa is out of the office.


I will be out of the office starting  10/25/2004 and will not return until
11/01/2004.

I will respond to your message when I return on Monday, November 1, 2004

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Heath Fowler | 26 Oct 2004 17:28

Re: Helpdesk examples

The best way to do it is to go broad to specific. For example a type would be Hardware, a subtype would be PC, and the category would be keyboards. Also they recommend to never ever ever ever use "Misc." or "other" as a type, subtype or category. The problem becomes that it's just easier to assign it as "other" then to take the time to find the right fit. That then makes reports impossible as everything just shows up as "other".

For a better example part of our tree looks like this:

Hardware

- PC

- keyboard

- mouse

- harddrive

- Laptop
- PDA

Software

- Microsoft Office

- Word

- Access

Stuff like that. Now if you wanted to pull reports on how many hardware calls you had you can do that, or you can pull reports based on hardware for PC calls, or harddrive hardware in a PC calls. Don't know if that makes sense or not. Anyways, hope this helps.

jknightcs1 <jknightcs1-/E1597aS9LQAvxtiuMwx3w@public.gmane.org> wrote:

Hey everyone,
We've been using Trackit Enterprise for the past few months to keep
track of all of our purchases, licensing, and software on our
computers, and so far it's worked fairly well. We want to start using
the helpdesk module at some point, and I'm having a little trouble
working out how to use the helpdesk types, sub-types, catergories,
etc. I know every organization has different needs and has to tailor
their heldpsk structure appropriately, but do any of you have examples
of how you built your helpdesk tree (aka, the specific types,
subtypes, and categories)? I think this would really help me out.
Thanks!

Heath "MrWolf" Fowler

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