Re: ScreenOS 5.3 and Avaya Handsets
Steve Cooper <Steve.Cooper <at> Xchanging.com>
2006-01-05 14:32:25 GMT
Just got this incase anyone's interested.
Cheers,
Steve
Dear customer,
The known issue that you are referring to (54221 - When using an Avaya IP Phone, the
device may fail when the Avaya phone restarts) has been resolved and the fix will be
included in screenos 5.3r3.
5.3r3 is currently planned for release in March 2006. Sometimes the release schedule is
postponed a bit, but anyway, the fix will be included. When 5.3 is released it will be
available for download from our website.
The root cause of the issue and the solution is stated here:
Root Cause: vlan id=0 will cause invalid pointer reference.
Solution: add sanity check before accepting the frame.
This means that the Avaya phone on startup sends out an ethernet frame with vlan id 0.
This can crash the netscreen.
By the way, untill now this issue is only observed in 5GT firewalls. It might not happen
in your NS500's, but we can cannot guarantee that.
I hope this is enough information for you. If you have any more questions or if you want
to close this case, just let me know.
Kind regards,
Casper Rijnders
Hi
all,
Anyone using 5.3
with Avaya handsets?
Just reading the
release notes on ScreenOS 5.3.0r1 and read this on the known
problems:
54221 – When using an Avaya IP Phone, the device may fail when the Avaya
phone restarts.
Anyone any
idea what this actually means?
Cheers,
Steve
Steve Cooper
Xchanging
Endeavour
Drive
Basildon
Essex
SS14 3WF ·
UK
Direct Line: +44
(0)1268 643777
Mobile:
+44 (0)7796 442454
Switchboard:
+44 (0)1268 643700
Facsimile:
+44 (0)1268 271587
Email
steve.cooper <at> xchanging.com
Website:
www.xchanging.com
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The
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<div>
<div dir="ltr" align="left"><span class="288543114-05012006">Just got this incase anyone's interested.
</span></div>
<div dir="ltr" align="left"><span class="288543114-05012006">Cheers, </span></div>
<div dir="ltr" align="left"><span class="288543114-05012006">Steve</span></div>
<div dir="ltr" align="left">
<span class="288543114-05012006"></span> </div>
<div dir="ltr" align="left"><span class="288543114-05012006">Dear customer,
The known issue that you are referring to (54221 - When using an Avaya IP Phone, the
device may fail when the Avaya phone restarts) has been resolved and the fix will be
included in screenos 5.3r3.
5.3r3 is currently planned for release in March 2006. Sometimes the release schedule is
postponed a bit, but anyway, the fix will be included. When 5.3 is released it will be
available for download from our website.
The root cause of the issue and the solution is stated here:
Root Cause: vlan id=0 will cause invalid pointer reference.
Solution: add sanity check before accepting the frame.
This means that the Avaya phone on startup sends out an ethernet frame with vlan id 0.
This can crash the netscreen.
By the way, untill now this issue is only observed in 5GT firewalls. It might not happen
in your NS500's, but we can cannot guarantee that.
I hope this is enough information for you. If you have any more questions or if you want
to close this case, just let me know.
Kind regards,
Casper Rijnders
</span></div>
<br><div class="OutlookMessageHeader" lang="en-us" dir="ltr" align="left">
From: nn-bounces <at> qorbit.net
[mailto:nn-bounces <at> qorbit.net] On Behalf Of Steve Cooper<br>Sent:
13 December 2005 14:37<br>To: nn <at> qorbit.net<br>Subject: [nn]
ScreenOS 5.3 and Avaya Handsets<br><br>
</div>
<div></div>
<div><span class="891073314-13122005">Hi
all,</span></div>
<div>
<span class="891073314-13122005"></span> </div>
<div><span class="891073314-13122005">Anyone using 5.3
with Avaya handsets? </span></div>
<div><span class="891073314-13122005">Just reading the
release notes on ScreenOS 5.3.0r1 and read this on the known
problems:</span></div>
<div>
<span class="891073314-13122005"></span> </div>
<div><span class="891073314-13122005">54221 – When using an Avaya IP Phone, the device may fail when the Avaya
phone<span class="891073314-13122005"> </span>restarts.</span></div>
<div>
<p align="left"><span class="891073314-13122005">Anyone any
idea what this actually means?</span></p>
<p align="left"><span class="891073314-13122005">Cheers,</span></p>
<p align="left"><span class="891073314-13122005">Steve</span></p>
</div>
<div> </div>
<div align="left">
<p class="section1" align="left"><span lang="EN-GB">Steve Cooper</span></p>
<p class="section1"><span lang="EN-GB">Xchanging</span></p>
<p class="section1"><span lang="EN-GB">Endeavour
Drive</span></p>
<p class="section1"><span lang="EN-GB">Basildon</span></p>
<p class="section1"><span lang="EN-GB"><span lang="EN-GB">Essex</span></span></p>
<p class="section1"><span lang="EN-GB"><span lang="EN-GB"></span>SS14 3WF ·
</span><span lang="EN-GB">UK</span></p>
<p class="section1"><span lang="EN-GB"></span> </p>
<p class="section1"><span lang="EN-GB">Direct Line:<span> </span>+44
(0)1268 643777</span></p>
<p class="section1"><span lang="EN-GB">Mobile</span><span lang="EN-GB">:<span>
</span>+44 (0)7796 442454</span></p>
<p class="section1"><span lang="EN-GB">Switchboard:<span>
</span>+44 (0)1268 643700</span></p>
<p class="section1"><span lang="EN-GB"></span><span lang="EN-GB">Facsimile:<span>
</span>+44 (0)1268 271587</span></p>
<p class="section1"><span>Email<span>
</span><a title="mailto:steve.cooper <at> xchanging.com" href="blocked::mailto:steve.cooper <at> xchanging.com">steve.cooper <at> xchanging.com</a></span></p>
<p class="section1"><span>Website:<span>
</span></span><span lang="EN-GB"><a title="http://www.xchanging.com/" href="blocked::http://www.xchanging.com/"><span lang="EN-US" title="http://www.xchanging.com/">www.xchanging.com</span></a> </span></p>
<p class="section1"><span></span> </p>
<p class="section1"><span lang="EN-GB">CONFIDENTIALITY NOTICE</span></p>
<p class="section1"><span>The
contents of this e-mail are confidential to the ordinary user of the e-mail
address to which it was addressed and may also be privileged. If you are
not the addressee of this e-mail you may not copy, forward, disclose or
otherwise use it or any part of it in any form whatsoever. If you have
received this e-mail in error please e-mail the sender by replying to this
message.</span></p>
<div> </div>
</div>
<div> </div>
</div>