General Description:
This position provides technical support to sales
representatives in the office and in the field. Requires excellent technical and
communication skills, prior technical experience with a major RDBMS vendor,
customer problem resolution, and the ability to work well in a team setting. A
comprehensive understanding of computer concepts and terminology is required.
Proficiency in SQL and RDBMS application design is expected.
Principal Duties:
Works closely with sales representatives as a
technical consultant of technologies during sales calls, demonstrations, and lab
tests.
Answers technical questions and conducts
demonstrations of products and new features to prospects and to various groups
within existing customer accounts.
Provides technical descriptions and content for
proposals in response to RFPs & RFQs.
Provides Proof of concept support and prototyping
of applications on-site.
Possible Professional Services engagements to
support client design and implementation support
Provides product installation problem resolution
and support. Also, provides full technical training of products.
Gathers ongoing prospect/customer feedback,
enhancement requests, and related information.
This position is based in the greater New YorkCity
area and will require travel to customer locations.
Qualifications:
Education: Requires a bachelor's degree in a
computer field or related discipline. Additional business related education is a
plus.
Experience: Candidate must have at least 5 years
of experience in the computer field working with RDBMS products and
applications. Candidate must also have at least two years of experience
providing RDBMS support and explaining technology to customers and sales
prospects or providing internal support to company employees.
Requires the ability to interact with many
different types of individuals, including executives, engineers, analysts, and
other computer and business professionals. A broad background and general
knowledge of technical, administrative, and financial areas, and a basic
understanding of related terms and business processes a plus. The successful
candidate will have demonstrated self-confidence and self-reliance in conducting
demonstrations, training, and experience working in Business-to-Business
situations.
Applicant must have good communicative skills both
verbally and in written form and the ability to effectively communicate ideas
and properly describe problems and solutions. Critical thinking, reasoning, and
problem solving ability is an essential part of this position. Must be a
self-starter with the ability to work independently and in a team
environment.
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